Join arenaflex, a highly-regarded Licensed Behavioral Health Center, in providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders. As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services, working in a remote high-volume call center environment and receiving/responding to approx. 60-65 incoming calls per day from providers, referral sources, and patients.
**About arenaflex**
arenaflex has been providing exceptional care for nearly 40 years, with a mission to offer whole-person care that addresses the physical, emotional, and spiritual needs of individuals. Led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics, arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use.
**Responsibilities**
As a Healthcare Customer Service Expert, you will be responsible for:
* Providing exceptional customer service to patients, providers, and referral sources through phone calls, ensuring a positive experience and addressing any concerns or questions they may have.
* Collecting clinical and demographic information from patients and entering it into our arenaflex portal, maintaining accurate and up-to-date records.
* Responding to complex requests and difficult callers with empathy and patience, demonstrating a strong understanding of arenaflex's services and policies.
* Meeting/exceeding individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives.
* Collaborating with the arenaflex team to ensure seamless communication and a high level of customer satisfaction.
**Qualifications**
To be successful in this role, you will need:
* A High School Diploma or GED.
* Minimum 2 years of Customer Service experience in a call center environment.
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
* Ability to navigate dual monitors and multiple applications.
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings.
**Skills and Competencies**
To succeed in this role, you will need to possess:
* Excellent communication and interpersonal skills, with the ability to build rapport with patients, providers, and referral sources.
* Strong attention to detail, with the ability to accurately collect and enter clinical and demographic information.
* Ability to work in a fast-paced, high-volume call center environment, with a high level of energy and enthusiasm.
* Strong problem-solving skills, with the ability to address complex requests and difficult callers.
* Ability to work independently, with minimal supervision, and as part of a team to achieve common goals.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of its employees, offering:
* Advancement opportunities, with the potential to move into leadership roles or specialized positions within the organization.
* Professional skills training, to enhance your skills and knowledge in areas such as customer service, communication, and problem-solving.
* Tuition reimbursement, to support your ongoing education and career development.
* Opportunities for career growth and advancement, with a clear path for progression within the organization.
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment, with a strong sense of community and camaraderie among employees. As a remote employee, you will have the flexibility to work from home, with the ability to connect with colleagues and participate in team-building activities.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Starting pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity.
* Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more.
* Advancement opportunities, professional skills training, and tuition reimbursement.
* Walgreens Discount - receive up to 25% off eligible items.
**How to Apply**
If you are a motivated and compassionate individual, with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. Apply now and join our team of dedicated professionals, working together to provide comprehensive, professional excellence in treatment and whole-person care.
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