Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for resolving complex issues? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative (On-Site) in our Greenville, SC location.
**A Career Powered by You**
At arenaflex, we're not just looking for talented individuals; we're seeking game-changers who share our commitment to providing outstanding customer experiences. As a global organization, we've earned numerous awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth." Our inclusive culture and people-first approach make us an ideal destination for those seeking a fulfilling career.
**Join a Diverse and Dynamic Team**
Our team is comprised of individuals from over 70 countries, each bringing their unique perspectives and expertise to the table. As a Customer Service Representative (On-Site), you'll be part of a collaborative and supportive environment where everyone contributes to each other's success and well-being. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
**Career Growth and Personal Development**
At arenaflex, we believe in investing in our people to aid in their career path and personal development. Our comprehensive training programs, technologies, and continuing support will equip you with the skills and knowledge needed to succeed. Plus, with about 80% of our managers and leaders promoted from within, there's real career growth potential. Our range of FREE Learning and Leadership Development programs will set you on your way to the kind of career you've always envisioned.
**What You'll Do in This Role**
As a Healthcare Customer Service Representative (On-Site), you'll:
* Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus
* Communicate with members in a warm, helpful, and professional manner while building credibility and rapport
* Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the member
* Be efficient in navigating multiple systems
* Participate in ongoing training and self-development
* Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
* Participate in activities designed to improve customer satisfaction and business performance
* Deliver exceptional customer experiences
**Your Qualifications**
To succeed in this role, you'll need:
* Two years of call center experience (healthcare experience preferred)
* Ability to work in a fast-paced environment with extreme attention to detail and ownership
* Advanced computer proficiency (including knowledge of windows-based applications)
* Excellent written and verbal communications and typing skills (30 WPM) required
* Demonstrate excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment
* Must reside within a 50-mile radius of the site
**What's in It for You**
At arenaflex, we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Healthcare Customer Service Representative (On-Site), you'll enjoy:
* $17.00/hr
* Paid training (3 weeks/ 2 weeks of OJT) and performance-based incentives
* Lucrative employee referral bonus opportunities
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Mentorship programs that support your rewarding career journey
**Reimagine the Best Version of You!**
If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:** USA Greenville SC - 2006 Wade Hampton - Bldg III
**Language Requirements:** English
**Time Type:** Full-time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed.
**arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.** For more information regarding your EEO rights as an applicant, please visit the following websites:
* [adinserter block="1"]
To request a reasonable accommodation, please click [adinserter block="1"]. If you wish to review the Affirmative Action Plan, please click [adinserter block="1"].
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