Help Desk Support

Akkodis Group Nordics is seeking a Help Desk Support for a contract position in Plano, TX. The ideal candidate will excel in resolving technical issues quickly and support team growth by assisting in the training of new agents.

Responsibilities

• Responding promptly to user inquiries via phone or chat
• Troubleshooting and resolving software and hardware issues remotely
• Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
• Assisting with the onboarding and training of new support agents
• Escalating complex issues to appropriate teams when necessary

Skills

• High School Diploma, GED, or equivalent certification (Associate's Degree preferred)
• At least 1 year of remote help desk support experience
• Fluent in English
• Mac support experience or Mac Integration Basics certification
• Windows 10 support experience or Windows 10 certification
• Experience using ServiceNow or similar ticketing systems
• Strong communication and problem-solving skills

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay

Company Overview

Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology. It was founded in 1994, and is headquartered in Høvik, Akershus, NOR, with a workforce of 1001-5000 employees. Its website is http://www.datarespons.com/.

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