Role Description
In this role as an ABA Recruiter & Staffing Coordinator, you’ll act as the key point of coordination between clinicians and families, ensuring cases are staffed efficiently and services begin smoothly.
• Coordinate and fill cases by matching available and suitable BCBAs (Board Certified Behaviour Analysts), RBTs (Responsible Behaviour Technicians) and BTs (Behavioural Therapists) with families.
• Sourcing, screening and interviewing of potential top talent for available cases.
• Communicate with clinicians and families to ensure appropriate coverage.
• Onboard clinicians and prepare them to begin providing services.
• Manage sensitive, nuanced customer service interactions with professionalism and care.
• Ensure all coordination is accurate, timely, and well-organized in a fast-paced environment.
Qualifications
• ABA experience is a plus, but not essential.
• Previous experience as a Recruiter in the healthcare industry.
Requirements
• Excellent English communication and fluency.
• High emotional intelligence and strong intuition.
• Friendly, patient, and empathetic personality.
• Highly organized, detail-oriented, and able to move quickly when needed.
• Strong problem-solving and “puzzle-piece” matching ability.
• Basic computer skills.
• Comfortable navigating MS Office and Outlook.
• No advanced Excel skills required.
Benefits
• Fully remote work environment.
• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory.
• Power Backup: Reliable backup required to manage load shedding or outages.