[Hiring] US Healthcare Transport & Insurance Verification Coordinator @ISTA Personnel Solutions

Role Description We are seeking an experienced Transportation Scheduling Coordinator to support the authorization and verification of patient transport services. This role goes beyond basic dispatching — it requires strong critical thinking, ownership, and the ability to navigate complex booking scenarios to ensure every possible avenue is explored to successfully secure transport. PLEASE NOTE: • Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). • Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. • Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. • Work Environment: Fully remote. Key Responsibilities • Verify patient insurance coverage for transportation services • Coordinate with in-network transportation providers to arrange patient rides • Manage complex booking scenarios requiring problem-solving and alternative solutions • Ensure all possible options are exhausted to secure transport for patients • Communicate effectively with medical insurance providers, patients, and internal teams • Maintain accurate records of bookings, verifications, and communications • Take ownership of cases from initiation through to successful resolution Qualifications • Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation • Strong understanding of US healthcare or insurance-related workflows and healthcare transportation • Exceptional English communication skills • Proven ability to think critically and resolve complex coordination challenges • Strong organizational and time management skills • Client-service mindset with a proactive, solutions-driven approach • Ability to work independently and take ownership of tasks If you are not contacted within 14 working days, please consider your application unsuccessful.