Housing Communications & Engagement Assistant

Birmingham City Council is seeking a Housing Communications & Engagement Assistant to support effective communication and engagement across the City Housing Directorate. The role focuses on ensuring residents are informed and engaged, developing meaningful communications, and delivering engagement activities that meet the diverse needs of the community.

Responsibilities

• Develop and distribute information to households using housing services
• Support the delivery of engagement projects, including events, workshops and resident surgeries
• Assist colleagues across the Directorate in designing engagement plans
• Promote good practice and communicate key messages across services
• Gather and use customer insight and feedback to improve services
• Work with corporate communications teams to develop content aligned to wider objectives
• Build effective relationships with residents, operational teams and stakeholders
• Support consultation activity, including working with ward councillors and responding to enquiries
• Identify and share positive stories and case studies across services
• Ensure information for residents is clear, accessible and easy to understand

Skills

• Experience supporting communications or engagement plans
• Experience organising events such as workshops, consultations or surgeries
• Experience working with or supporting diverse communities
• Strong communication skills with the ability to tailor messages to different audiences
• Ability to build positive relationships with residents and stakeholders
• Experience supporting engagement activities and providing administrative support
• Ability to manage competing priorities and meet deadlines
• Ability to develop accessible content and analyse information clearly
• Understanding of working within a politically sensitive environment

Company Overview