HR Business Partner Commercial

About the position The HR Partner is a client-facing role that will work closely with Centers of Expertise (COE) and HR Business Leaders (HRBLs) to partner closely with business leaders and employees to provide high-touch, face-to-face support on key HR processes. The HR Partner will support teams to resolve complex issues and tasks, not handled by the People Services team because a greater level of care and support are needed. The HR Partner will utilize HR expertise plus geo/BU/ function-specific knowledge to solve talent-related problems, support leaders with recurring HR programs, and support special initiatives across the business. Responsibilities • In collaboration with managers, build a positive employee environment that emphasizes Intuitive’s culture, core values, and individual and leadership expectations. • Provide day to day support to HRBLs to support large groups while providing the right level of support at the right time. • Actively partner with People Services team to successfully deliver on cyclical processes and support business needs. • Act as a liaison between client groups and the employee relations and people services teams to escalate cases, identify areas of opportunity, provide constructive feedback and engage in effective solutioning when challenges arise. • Service as connection point to COEs to customize solutions and programs, as needed, to meet business needs. • Act as project lead for delivery of recurring HR services and core process (e.g., P&C process, Goal setting). • Deliver expert coaching and consulting to senior management and employees to drive a high-performance culture. • Build manager capability through coaching and facilitation of various training programs to build capability across client groups/regions. • Provide guidance and coaching on HR & talent programs: merit, performance review, performance improvement, talent planning, talent development, succession planning, etc. • Ensure delivery of a sustainable, consistent employee experience that is aligned with the HR strategy and employee value proposition. • Escalate feedback to People Services teams, as needed. • Understand business requests and strategize on the execution of these solutions with other HR leaders, as needed, to determine best solution and course of action. • Continuously monitor performance of HR programs locally and be the voice of business with COEs providing real-time feedback, when needed. • Effectively articulate business requirements/needs to services and COE teams. • Participate in various HR projects in recruiting, performance management, playbook development, programs and policies development and implementation, etc. • Proactively leverage data and dashboards to assess trends, identify issues, themes and framing of data driven solutions for client groups supported. • Acts as local “face of HR” for locations with large employee populations providing feedback and input when necessary and escalating issues, as needed. • Leverage technology and defined process to deliver services globally. Requirements • This position will need to interact and influence all levels of the organization. • As the voice of the business, this role will need to be able to influence both COE and People Service leaders. • Proven ability to build trust and relationships with partners at various levels in the organization. • Ability to exercise discretion, sound judgment, objectivity with the highest professional ethics, and always maintain confidentiality. • Effective analytical, problem solving, and decision-making skills. • Data-driven and able to synthesize key insights • Ability to simplify complex problems to provide clarity in driving resolution. • Versatile and action-oriented; ability to manage projects from inception through to closure. • Must be able to communicate in a clear and concise manner so the message easily translates across all areas of the organization. • Ability to create and foster business relationships with leaders and employees across a range of functions and business groups • Innovative and creative approach to problem solving. • Accomplished organizational skills, including the ability to accomplish demanding timeline objectives. • Must have the ability to work at strategic, operational, and tactical levels on a global scale. • Strong facilitation and presentation skills • Exceptional communication and interpersonal skills with a proven ability to build trust, credibility, and strong, productive relationships. • Excellent organizational and project/program management skills. • Familiarity and comfort in working in a highly matrixed organization. • Ability to objectively coach employees and managers through complex, difficult, and emotional issues. • High change agility. • 8+ years of experience in Human Resources working in a Commercial environment • 8+ years of experience in Human Resources in a client-facing role • 8+ years of experience in an HR and/or COE role – working knowledge required to apply COE interventions • 5+ years of experience working in a global and distributed work environment • Experience with project management • Experience with organization transformation and integrations • Bachelor’s degree in a business or HR-related field desired • SHRM certification a plus, not required • Knowledge of labor and compliance related laws based on geography • Locally relevant language, as required by geography Nice-to-haves • Experience working in a shared service environment, preferred Benefits • market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity