**Unlock a Rewarding Career in HR Customer Service with careerzynith**
Are you passionate about delivering exceptional customer service and creating positive interactions with patients and colleagues alike? Do you want to be part of a dynamic team that values your knowledge and expertise? Look no further than careerzynith, a leading provider of healthcare services, as we seek an experienced HR Customer Service Representative to join our team in a work-from-home capacity.
**About careerzynith**
careerzynith is a nation's leading provider of healthcare services, dedicated to delivering high-quality patient care and exceptional customer service. Our teams are a committed, caring group of colleagues who share a passion for creating positive patient interactions and making a difference in the lives of others. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented and supportive team, and contribute to the success of our organization.
**Benefits of Working with careerzynith**
As an HR Customer Service Representative with careerzynith, you will enjoy a comprehensive total rewards package that supports your health, life, career, and retirement. Our benefits include:
* **Comprehensive Medical Coverage**: Enjoy comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
* **Additional Benefits**: Choose from a range of additional benefits, including dental and vision coverage, life and disability insurance, flexible spending accounts, and more.
* **401(k) Plan**: Take advantage of a 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service).
* **Employee Stock Purchase Plan**: Enjoy 10% off HCA Healthcare stock through our Employee Stock Purchase Plan.
* **Family Support**: Access fertility and family building benefits with Progyny, adoption assistance, and more.
* **Referral Services**: Take advantage of referral services for child, elder, and pet care, home and auto repair, event planning, and more.
* **Consumer Discounts**: Enjoy consumer discounts through Abenity and Consumer Discounts.
* **Education Assistance**: Access education assistance, including tuition, student loan, certification support, and dependent scholarships.
* **Colleague Recognition Program**: Be recognized and rewarded for your contributions to our team.
* **Time Away From Work Program**: Enjoy paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
* **Employee Health Assistance Fund**: Access free employee-only coverage to full-time and part-time colleagues based on income.
**Job Summary and Qualifications**
As an HR Customer Service Representative with careerzynith, you will perform administrative and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, and more. You will work under the direction of the HRSC Supervisor to ensure HR service delivery is consistently high-quality.
**Key Responsibilities:**
* Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions received via phone calls, Ask HR, Chat, mailboxes, or alternative streams of input.
* Identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.
* Provide support within a HR Line of Business.
* Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included.
* Escalate unresolved issues as needed.
* Perform any other duties as needed.
* Provide assistance on navigating internal resources on self-service and HR technology tools.
**Qualifications:**
* Strong Customer Service skills.
* 1 year of experience in HR preferred.
* Previous call center experience preferred.
* Virtual employees are required to have high-speed internet with 25 MB download and 15 MB upload.
* Remote employees are required to live within a 60-mile radius of an HCA Hospital.
**Why Join careerzynith?**
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our CSR Tier I WFH opening. As a valued member of our team, you will have the opportunity to:
* Work in a dynamic and supportive team environment.
* Develop your skills and expertise in HR customer service.
* Contribute to the success of our organization.
* Enjoy a comprehensive total rewards package.
* Take advantage of career growth opportunities and learning benefits.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for our CSR Tier I WFH opening. We promptly review all applications, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.