ALCO Management, Inc. is dedicated to providing quality affordable homes and jobs for the long term. The Human Resources Generalist will support HR operations by delivering high-quality services across employee support, benefits administration, onboarding, compliance, and HR systems, ensuring a responsive and effective employee experience.
Responsibilities
- Serve as a primary point of contact for employee and applicant inquiries, escalating complex matters as appropriate
- Manage the HR inbox with accuracy, discretion, and timely follow-through
- Provide clear guidance on HR policies, procedures, benefits, and leave programs
- Support employee relations matters through documentation, coordination, and follow-up
- Deliver consistent, professional customer service across all levels of the organization
- Support onboarding and offboarding processes to ensure a smooth and compliant employee experience
- Assist with new hire orientation and ongoing employee lifecycle activities
- Become a functional expert in Paycom to support HR processes and reporting
- Maintain accurate employee records and documentation in accordance with internal standards
- Support payroll-related coordination and issue resolution in partnership with Finance and HR leadership
- Serve as the primary administrator for ALCO’s self-insured benefits programs
- Manage day-to-day benefits operations, including enrollments, qualifying life events, terminations, and reconciliation
- Lead annual Open Enrollment planning, execution, and employee communications
- Act as the primary point of contact for employee benefits questions and issue resolution
- Coordinate with brokers, third-party administrators, and vendors to manage escalations and ensure service quality
- Serve as the internal lead for administration of ALCO’s 401(k) plan, partnering with the plan vendor to support enrollments, employee education, reporting, and operational coordination
- Support compliance with federal, state, and local employment laws and regulations
- Assist with HR audits, reporting, and documentation requirements
- Conduct employment eligibility verifications and respond to unemployment requests
- Maintain confidentiality and professionalism when handling sensitive information
- Stay informed on HR best practices and regulatory changes impacting the workforce
- Provide administrative and operational support across the full Talent Division
- Collaborate with internal and external partners, including vendors and service providers
- Support employee communications and Talent initiatives as needed
- Assist with special projects that improve HR systems, processes, and employee experience
- Perform other related duties as assigned to support organizational priorities
Skills
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent experience considered
- SHRM-CP or SHRM-SCP highly preferred
- At least 1 year of HR experience preferred; 5+ years of professional customer-service–oriented experience required
- Experience supporting benefits administration; exposure to self-insured plans strongly preferred
- Strong written and verbal communication skills
- High attention to detail and the ability to manage multiple priorities
- Proven discretion, sound judgment, and professionalism
- Proficiency with Microsoft Office and HRIS platforms (Paycom preferred)
- Service-oriented, dependable, curious, and committed to continuous learning and growth
Benefits
- 401(k)
Company Overview
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