TTEC is hiring a Hybrid B2B Customer Service Representative (Lead Qualifier) in Tempe, AZ . This role focuses on engaging warm business leads through outbound calls to identify needs and support sales solutions that improve customer operations. Top requirements include at least 1 year of call center customer service experience, strong professional communication skills, and the ability to manage high-volume outbound calling across multiple systems. Hybrid work is based on performance after the training period. Training is in office in Tempe, AZ. Compensation and Benefits • Base pay starting at $18.50 per hour plus performance bonuses up to $1,000 monthly for top performers • Hybrid work opportunity based on performance after training with a Monday-Friday schedule • Paid time off, tuition reimbursement, and health and wellness incentives • Career development support including coaching, training, and access to thousands of courses • Inclusive, community-focused culture with opportunities for growth and advancement Requirements • 1+ year of customer service experience in a call center or high-volume environment with outbound calling exposure • High school diploma or equivalent with proficiency using multiple systems simultaneously • Experience with outbound dialing systems and structured call workflows • Strong verbal and written communication skills tailored to business-to-business interactions • Ability to multitask, document accurately, and adapt in a fast-paced, evolving environment Key Responsibilities • Conduct outbound calls to warm business leads using structured, customer-focused conversations • Follow call flows, scripts, and quality standards while personalizing interactions • Identify customer needs, document outcomes, and update records across multiple systems • Collaborate with sales teams to ensure seamless lead handoffs and support solution alignment • Maintain high-quality interactions while adapting to changing processes and priorities About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver more human, data-driven customer experiences. With a strong focus on innovation, AI, and customer engagement, TTEC supports organizations worldwide while fostering a diverse, inclusive culture where employees can grow and thrive.
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