At arenaflex, we're revolutionizing the way pet parents and veterinary clinics interact with our online pharmacy. As a Hybrid Customer Service Pharmacy Technician, you'll be at the forefront of delivering exceptional customer experiences, processing prescription approvals, and building strong relationships with our clinic partners. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you!
**About arenaflex**
arenaflex is the fastest-growing licensed pharmacy e-commerce retail business in the market today. Our mission is to provide an unparalleled customer experience, ensuring that every pet parent and veterinary clinic partner feels valued, supported, and empowered to make informed decisions about their pets' health. With a culture of belonging, we foster a work environment that encourages growth, innovation, and collaboration. Our team members are the backbone of our success, and we're committed to investing in their development and well-being.
**Why You'll Love Working at arenaflex**
• **Competitive Benefits and Personal Development Programs**: We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for leadership development and career growth.
• **Employee Discount Program**: Enjoy a 20% discount on all your pet needs, because we know how much your furry friends mean to you.
• **Culture of Belonging**: Our team is committed to creating a culture where every member feels valued, recognized, and empowered to contribute their best work.
• **Empowerment and Growth**: We believe in empowering our team members to build, grow, and unleash their full potential. Many of our team members have grown into leadership positions, and we're excited to see where your career will take you.
**Key Responsibilities**
As a Hybrid Customer Service Pharmacy Technician, you'll be responsible for:
• **Engaging with Veterinary Clinics**: Coordinate prescription approvals, resolve customer issues, and clarify order inquiries with veterinary clinics.
• **Research and Problem-Solving**: Research and problem-solve to determine appropriate solutions for customers and clinic partners, and follow up as needed to resolve issues.
• **Data Entry and Order Processing**: Complete data entry of prescriptions into arenaflex healthcare software and maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
• **Communication and Customer Service**: Operate with understanding, active listening, patience, empathy, and kindness to customers and partners alike.
• **Phone and Email Communication**: Communicate with veterinary clinics over the phone and via email, using our internal computer software and systems to research solutions and document clinic note accounts.
• **Other Duties as Assigned**: Be flexible and willing to take on additional responsibilities as needed to support the team and business unit.
**Essential Qualifications**
To succeed in this role, you'll need:
• **Age and Licensure**: Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required.
• **Customer Service Experience**: 1-2 years of experience working in a customer or healthcare-focused environment.
• **Communication Skills**: Demonstrate excellent communication skills (written, verbal, and listening).
• **Multi-Tasking**: Ability to multi-task (i.e., talk on the phone while navigating on the computer and taking notes).
• **Attention to Detail**: Operate with ownership, be a self-starter, and have a strong attention to detail.
• **Microsoft Outlook**: Proficiency with Microsoft Outlook.
• **High School Education**: High school education or equivalent.
• **Critical Thinking**: Critical thinking skills.
• **Adaptability**: Ability to adapt to change in accordance with the business needs of the company.
• **Flexibility**: Flexibility to shift schedule and work overtime as needed by the business unit.
• **Confidentiality**: Must bring proven ability to maintain confidentiality and secure sensitive information.
• **Background Check**: Must be able to pass a background check.
**Preferred Qualifications**
While not required, the following qualifications would be an asset:
• **Experience with Healthcare Software**: Experience with healthcare software and systems.
• **Leadership Experience**: Leadership experience, particularly in a customer-facing role.
• **Bilingual or Multilingual**: Bilingual or multilingual skills, particularly in Spanish or other languages commonly spoken by pet owners.
**Work Environment and Company Culture**
As a Hybrid Customer Service Pharmacy Technician, you'll be working in a fast-paced, dynamic environment that requires flexibility, adaptability, and a willingness to learn. Our team is committed to creating a culture of belonging, where every member feels valued, recognized, and empowered to contribute their best work. We believe in investing in our team members' development and well-being, and we offer a range of benefits and programs to support their growth.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
• **Starting Wages**: Up to $18.25 per hour.
• **Benefits**: Comprehensive benefits package, including medical, dental, and vision coverage.
• **Discount Program**: 20% discount on all pet-related purchases.
• **Paid Time Off**: Paid time off, including vacation, sick leave, and holidays.
• **Professional Development**: Opportunities for leadership development and career growth.
**How to Apply**
If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you! Apply now to join our team as a Hybrid Customer Service Pharmacy Technician.
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