Hybrid Insurance Tracking Representative

HUB International is an industry leader in managing lending risk associated with loan-level collateral for financial institutions. They are seeking a Hybrid Insurance Tracking Representative responsible for processing insurance documentation, providing customer service, and handling calls with customers and insurance agents.

Responsibilities

• Field inbound and outbound calls to customers and insurance agents while providing superior customer service across all escrow and non-escrow insurance products
• Key in and validate data received in order to update loan records
• Match insurance documents to loan records in the Miniter Ecommerce System
• Train in additional supplemental processes based on business need
• Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals
• Actively participate in all training sessions, team meetings, department meetings, and one-on-one meetings
• Participate and/or collaborate in assignments and special projects
• Attend industry-related continuing education training and courses
• Other responsibilities as directed

Skills

• High attention to detail required
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• 10-key typing: Minimum 35 WPM required
• Reading comprehension: ability to understand and follow company manuals step-by-step
• Working knowledge of Windows computer environment and Office software
• Ability to understand policy forms and coverage descriptions
• Strong organizational skills
• Willingness to attend educational classes is desired
• Skills testing may be required prior to an interview
• This position requires real-time telephone-based communication with customers as an essential function of the role. Team members must be able to listen, understand, and verbally respond to customer inquiries over the phone in a timely and professional manner
• 1-2 years of relevant experience
• High school or equivalent

Benefits

• Medical, Dental, and Vision insurance through leading national carriers.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Employer-paid Short-Term Disability.
• Employer-paid Life Insurance — 2x your annual salary.
• 401(k) with company matching.
• 10 paid holidays, plus Floating Holidays and Personal days.
• Vacation and Sick time accrual beginning on day one.

Company Overview