Introduction
At IBM, work is more than a job its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. To lead in this new era of technology and solve some of the worlds most challenging problems.
Your Role and Responsibilities
As Service Associate -Onboarding, you are responsible to ensure seamless onboarding experience for new joiners.
- You will be the first point of contact for new employee and hiring manager from offer accept through onboarding
- Coordinating requests and delivery of all provisioning items by new hires start date
Facilitate onboarding sessions - Welcoming new employees, facilitating paperwork completion and processing, accountability in understanding current IBM business/structure/strategy/ news,
- Ensure employee data collected at the onboarding stage reaches HR system(s) in a timely manner
- Comply with local government requirements in a timely manner
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here.
Required Technical and Professional Expertise
- Graduate / Post Graduate in any stream
- Excellent communication skills in English both oral & written
- 1-2 years in HR Onboarding process for any International IT / ITES Company
- Strong knowledge of MS Excel & Word
- Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
- Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
- Effectively Works with Others Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
- Excellent Customer Service skills ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to details
- Team work the ability to work well within the team is key to this role
Preferred Technical and Professional Expertise
- Ambitious individual who can work under their own direction towards agreed targets/goals.
- Ability to work under tight timelines and have been part of change management initiatives.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Enhance technical skills by attending educational workshops, reviewing publications etc.