**Unlock Your Potential in a Dynamic Customer Success Role**
Are you a customer-centric professional with a passion for data-driven decision making? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! careerzynith is seeking an experienced and driven Customer Success Representative to join our team and help us scale to the next level.
**About careerzynith**
careerzynith is a leading innovator in the industry, dedicated to delivering exceptional customer experiences through cutting-edge technology and a commitment to excellence. Our team is passionate about empowering our customers to achieve their goals, and we're looking for like-minded individuals to join our ranks.
**The Role**
As a Customer Success Representative at careerzynith, you will play a critical role in ensuring our customers receive the best possible experience. This is a unique opportunity to join a dynamic team and contribute to the growth and success of our organization. You will be responsible for:
* Monitoring real-time metrics to maintain healthy call center production and proactively addressing any issues that may arise
* Responding to customer inquiries and service requests in a professional and courteous manner
* Communicating with various departments, including Operations and Product, to resolve issues related to the ordering platform or agent staffing
* Supporting the onboarding process for new customers, including creating accounts in our database and verifying telephony setup
* Maintaining our knowledge base for customers and assisting in the creation of new SOPs
* Tracking and documenting all happenings in HubSpot and following up on open tickets from earlier in the day/week
* Contacting Restaurant partner locations as needed to facilitate order recovery
**What's in it for YOU**
* Flexible, part-time hours with hourly pay
* Generous stock option plan
* Unlimited PTO
* 100% remote work
* Opportunity to "wear lots of hats" and accelerate your career
* Ownership, responsibility, and empowerment in what you do
* Incredible teammates and a caring workplace culture
**What sets you up for success**
* 3+ years of experience in a data-heavy, technical-product-focused customer support/success role
* Flexible/open availability
* Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency
* Accountable & Independent: self-directed and take pride in your work, with a clear investment in your own professional growth and the growth of the company
* Tech savvy: computer-savvy with CRM/ticketing system experience preferred but not required
**Why careerzynith?**
* careerzynith is a dynamic and innovative company that values its employees and provides opportunities for growth and development
* Our team is passionate about delivering exceptional customer experiences and is committed to excellence in everything we do
* We offer a flexible and remote work environment that allows you to balance your work and personal life
* careerzynith is a company that truly cares about its employees and provides a supportive and inclusive workplace culture
**How to Apply**
Ready to join our team and take your career to the next level? Click the link below to apply now and we'll be in touch soon!
**What's Next?**
Once you've applied, our team will review your application and contact you to discuss the next steps. We're excited to meet our next team member and look forward to hearing from you!