**Join careerzynith, a leading provider of innovative solutions, and become a part of a dynamic team that is revolutionizing the way we deliver customer support. As a Customer Support Specialist, you will play a vital role in shaping the customer experience and contributing to the growth and success of careerzynith.**
**About careerzynith**
careerzynith is a forward-thinking organization that is dedicated to providing exceptional customer support and services. With a strong commitment to innovation, careerzynith is constantly pushing the boundaries of what is possible in the industry. Our team is passionate about delivering outstanding results and making a positive impact on the lives of our customers.
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support center team, you will be responsible for providing exceptional customer experiences through timely and efficient communication, resolving issues, and promoting a positive and supportive environment. This is a part-time remote position, and you must reside in the Columbus, OH or Pittsburgh, PA areas.
**Key Responsibilities**
* Provide positive customer experiences by answering incoming calls, after hours, in a timely and efficient manner to support operations throughout the company.
* Actively listen and probe callers in a professional and timely manner to determine the purpose of the calls.
* Respond to customer queries in a timely and accurate way, via phone, email, or chat.
* Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experiences.
* Resolve issues by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment.
* Have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
* Effectively work with others and promote teamwork to generate positive and creative results.
**What We Offer**
* Competitive hourly pay and benefits
* Weekdays 2nd shift (4p-12a) and every other weekend (8a-8p)
* A team environment with a focus on community service
* Daily Pay Option Available
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
**Requirements**
* Ability to work 2nd shift and every other weekend
* High school diploma
* One (1) year experience in customer service
* Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
* Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
* Proficient in software programs and able to navigate between computer systems.
* Ability to sit in front of a computer for long periods of time.
* Travel is required for training and onsite orientation
**Why Join careerzynith?**
* careerzynith is a leader in the industry, and we offer a unique opportunity to be part of a dynamic and innovative team.
* Our team is passionate about delivering outstanding results and making a positive impact on the lives of our customers.
* We offer a competitive compensation package, including hourly pay and benefits.
* We are committed to providing opportunities for career growth and professional development.
* Our work environment is dynamic and supportive, with a focus on community service.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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**About careerzynith's Culture**
careerzynith is a company that values its employees and strives to create a positive and supportive work environment. Our team is passionate about delivering outstanding results and making a positive impact on the lives of our customers. We believe in the importance of community service and are committed to giving back to our community.
**careerzynith's Benefits**
* Competitive compensation package
* Opportunities for career growth and professional development
* Dynamic and supportive work environment
* Focus on community service
* Daily Pay Option Available
**careerzynith's Mission**
careerzynith is dedicated to providing exceptional customer support and services. Our mission is to deliver outstanding results and make a positive impact on the lives of our customers. We are committed to innovation and are constantly pushing the boundaries of what is possible in the industry.
**careerzynith's Values**
* Customer Focus: We are committed to delivering exceptional customer experiences and making a positive impact on the lives of our customers.
* Innovation: We are passionate about innovation and are constantly pushing the boundaries of what is possible in the industry.
* Teamwork: We believe in the importance of teamwork and are committed to working together to achieve outstanding results.
* Community Service: We are committed to giving back to our community and are passionate about making a positive impact on the lives of those around us.
**careerzynith's Career Growth Opportunities**
* careerzynith offers opportunities for career growth and professional development.
* Our team is passionate about delivering outstanding results and making a positive impact on the lives of our customers.
* We are committed to innovation and are constantly pushing the boundaries of what is possible in the industry.
* Our work environment is dynamic and supportive, with a focus on community service.
**careerzynith's Learning Benefits**
* careerzynith offers a range of learning benefits, including training and development programs.
* Our team is passionate about delivering outstanding results and making a positive impact on the lives of our customers.
* We are committed to innovation and are constantly pushing the boundaries of what is possible in the industry.
* Our work environment is dynamic and supportive, with a focus on community service.
**careerzynith's Work Environment**
* careerzynith offers a dynamic and supportive work environment.
* Our team is passionate about delivering outstanding results and making a positive impact on the lives of our customers.
* We are committed to innovation and are constantly pushing the boundaries of what is possible in the industry.
* Our work environment is focused on community service and is committed to giving back to our community.