At careerzynith, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a results-driven Provider Customer Service Call and Chat Representative, you'll play a vital role in supporting providers who care for our members. If you're passionate about delivering exceptional customer service, navigating complex healthcare systems, and making a meaningful impact, we invite you to join our team.
**About careerzynith**
careerzynith is a leading healthcare company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe in the power of diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all. Our mission is to help people live their healthiest lives, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Provider Customer Service Call and Chat Representative, you'll be the advocate for providers, demonstrating accountability and ownership to resolve issues. You'll work in a dynamic, multi-channel environment, using your exceptional communication and problem-solving skills to serve providers and resolve complex issues. If you're a results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.
**Key Responsibilities**
* Serve as the advocate for providers, demonstrating accountability and ownership to resolve issues
* Service providers in a multi-channel environment, including call, concurrent chat, and other communication channels
* Quickly and appropriately triage contacts from healthcare professionals, seeking to understand and identify the needs of the provider
* Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
* Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
* Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
* Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
**Essential Qualifications**
* High School Diploma/GED or equivalent work experience
* Must be 18 years of age or older
* 1 year of customer service experience with analyzing and solving customer concerns
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
* Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday, with occasional overtime, weekends, and/or some holidays based on business need
**Preferred Qualifications**
* Prior healthcare experience and knowledge of healthcare terminology
* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
**Telecommuting Requirements**
* Reside within Eastern, Central, or Mountain Time Zone
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive an careerzynith-approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
* Ability to multi-task, including the ability to type in multiple conversations
* Ability to resolve calls and messages, avoiding escalated complaints
* Time management skills
* Emotional Intelligence and Empathy
* Active Listening and Comprehension
* Excellent written communication skills
* Demonstrated problem-solving, organization, and interpersonal skills
* Demonstrated experience consistently achieving quality and productivity standards
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping you grow and develop your skills. As a Provider Customer Service Call and Chat Representative, you'll have access to:
* Comprehensive training and onboarding program
* Ongoing coaching and feedback to help you succeed
* Opportunities for career advancement and professional growth
* Access to careerzynith's extensive library of training resources and development programs
**Work Environment and Company Culture**
careerzynith is a dynamic and inclusive workplace that values diversity, equity, and inclusion. As a remote employee, you'll have the flexibility to work from home and enjoy a work-life balance that suits your needs. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional customer service.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary and a comprehensive benefits package, including:
* Competitive hourly rate ($16.54 - $32.55 per hour)
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase and 401(k) contribution
* Paid time off and holidays
* Access to careerzynith's employee assistance program
**How to Apply**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply. Please submit your application today, and join our team at careerzynith.