Company: Qurate Retail Group
Job description: Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.
Who We Are
Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.
You must reside in one of the approved counties in Ohio, Indiana, or Kentucky:
- Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
- Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
- Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.
- Busy day handling a high volume of inbound customer inquiries
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands.
- Reporting to your Customer Service Supervisor
- You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Follow Cornerstone Brands computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- Starting rate is $15.00/hour
- $1.00/ hour additional for any hours worked 6pm-6am
- Plus $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
Your employment with Cornerstone Brands begins with a six-week paid training program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
- Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
- Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
- High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
- Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
Remote work is not permitted in NYC at this time.
#LinkedIn, #LI-Remote, #Workathome
#Remote, #Ohio, #Indiana, #Kentucky
Join us as we enrich lifes everyday moments including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, youll love it here. If youre excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, youll find amazing projects to work on. If you want to grow professionally and learn every day, youll thrive with us. If you appreciate , where intentional connections matter and a company committed to diversity, equity and inclusion, youll be amazed at whats available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. ?
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Expected salary: $15 per hour
Location: Ohio Apply Now