Company: GE Appliances
Job description: The GEA Way
At GE Appliances, a Haier company, we come together to make good things, for life. As the fastest-growing appliance company in the U.S., were powered by creators, thinkers and makers who believe that anything is possible and that theres always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
Assist GE Appliance customers at all levels, by receiving inbound calls and answering questions about major appliance deliveries. This position is a temporary work-from-home opportunity with a full-time schedule. Department hours are Monday thru Friday 7AM to 6PM, and rotating Saturdays from 7AM to 4PM (CST). The pay is $15.00 an hour plus incentives.
For the past 30 years, we have developed a culture of celebrating and rewarding our employees. We take pride in providing community outreach. We also offer exciting promotional opportunities and career paths. We offer a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, tuition reimbursement and the ability to earn paid time off. This is a great position for those wanting to make a positive impact to the owner experience.
Position Inbound Customer Service Agent - Appliance Delivery (remote)
Location USA, Memphis, TN
USA, Cincinnati, OH, USA, Greenville, SC, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Rapid City, SD, USA, Salt Lake City, UT, USA, San Antonio, TX, USA, Tulsa, OK
How You'll Create Possibilities
- After 5 weeks of training, you will use Windows-based programs and other internal applications to:
- Assist customers through inbound telephone calls for inquiries on appliance deliveries
- Provide information on product availability, delivery and order processing.
- Schedule deliveries and resolve post-delivery issues.
- Offer alternate resolutions for customer concerns.
- Support Store Associates, Call Center Associates, and Consumers in all aspects of the delivery process.
- Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution
- Other duties as assigned by Leadership.
- Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
- Dedicated work area that is quiet and spacious enough for ASI provided equipment (i.e. PC, keyboard, mouse, monitors, cords to hook it all up and the ethernet cord)
- Local internet provider (no satellite or DSL internet connections allowed due to security issues)
- High School Diploma or GED preferred
- 2+ years sales or customer service experience desired
- Passion for customer service and problem solving; ability to remain calm and patient while handling challenging customer concerns
- Good typing ability and computer skills - comfortable navigating multiple online applications.
- Exceptional organizational skills; effectively utilize time management
- Ability to multi-task, and use critical thinking
- Excellent written and communication skills
- Able to prioritize and plan to speed satisfactory resolutions.
- Ability to adapt to change
- Flexible with the ability to take direction from management, yet work independently to achieve goals; ability to accept constructive feedback and coaching
- Excellent sense of ownership with proven follow-through skills
- Exceptional negotiation & conflict resolution skills; able to diffuse difficult situations or irate customers resulting in satisfactory resolution.
- Proven attendance record showing dependability/accountability to work as scheduled
- Desire to work in a team environment and work towards common goals
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]
Expected salary: $15 per hour
Location: USA Apply Now