Role Description
The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness.
- Processes Impound accounts and functions in accordance to regulations, policies, and procedures
- Reviews accounts identified as potential impound
- Performs appropriate calculations for recovery justifications or abandonment
- Processes accounts into and closes impound
- Reviews and processes accounts based on verbal and written notifications of Impound
- Handles and processes assigned volume within Impound processes for appropriate handling within established SLA
- Manages potential and actual Impound calls within established call handling and correspondence requirements
- Completes end-to-end Impound functions with accuracy and in compliance with regulations, policy, and procedure
- Assists other departments as well as Impound vendors as needed
- Performs other duties as assigned
Qualifications
- High school diploma or equivalent
- One (1) year of experience in servicing center environment
- Experience in Impound processes preferred
- Knowledge of Impound process, regulations, requirements, and structure preferred
- General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
- Established verbal and written communication skills
- Working knowledge of Microsoft Office Suite, including Excel and Word
- Ability to maintain confidentiality
- Adaptable to changes within a fast-paced environment
Requirements
- Ability to handle and process assigned volume within Impound processes
- Compliance with established SLA and call handling requirements
Benefits
- Individually tailored compensation packages with competitive salary
- Training and development opportunities
- Team member recognition and awards
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