Inbound Contact Representative - DOW SkillBridge Intern and Military Spouse Fellowship

Overview** The Inbound Contact Representative 1 Intern will play a crucial role in supporting members, projects, and meeting goals impacting business outcomes. As a part of the DOW SkillBridge Internship and Military Spouse Fellowship Programs, you will partner with healthcare professionals, HR, and IT teams to deliver exceptional customer service. **Responsibilities** • Record details of member inquiries, comments, or complaints, transactions, or interactions and take action in accordance with process • Escalate unresolved and pending customer grievances • Deliver a consistent customer service experience by providing efficient resolutions to TRICARE beneficiaries and providers • Act as a customer advocate by resolving complex concerns accurately and demonstrating good business decisions aligned with Humana values • Prioritize workload to provide efficient business operation standards • Demonstrate ownership to problem-solve independently • Ability to manage multiple or competing priorities • *Qualifications** • Must be a transitioning service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship • U.S. Citizenship is required • Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS) • Minimum one (1) year customer service experience in a professional environment • Prior experience managing multiple or competing priorities • Use of multiple computer applications simultaneously • Basic Proficiency using Microsoft Office suite (Word, Outlook, PowerPoint, Excel) • Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment • *Benefits** • Workstyle: Remote work at home • Location: United States • Opportunity to gain civilian work experience while still on active duty with an employer • Networking opportunities • Virtual training and onboarding • Competitive compensation and benefits package • Equal Opportunity Employer • Committed to diversity, equity, and inclusion Apply tot his job Apply To this Job