This a Full Remote job, the offer is available from: North America, United States Position Description: At a Glance Legrand has an exciting opportunity for a Inside Sales Representative to join the Legrand Data Power & Control Division supporting ZPE Systems. LOCATION: This is a REMOTE position. Under the direction of the Inside Sales Manager, the Inside Sales Representative will assist assigned Regional Sales Directors and customers to complete sales orders in an assigned territory. This position will be responsible for achieving sales, profitability, and growth objectives. The Inside Sales Representative represents the entire range of company products and services. Main Job Duties: • Provide exceptional customer service to develop and maintain relationships with key partners/customers. Be proactive in providing information and respond to questions in a timely manner. • Maintain accurate customer records and sales transactions in Salesforce CRM. • Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates, and inventory availability; expedite orders, follow through on quotes, and complete sales orders. • Gather information to determine the proper equipment evaluation needs required by the customer. Send and track equipment to the customer and ensure follow-up on product evaluation by the Regional Sales Director. • Assist the Regional Sales Director and customers to determine what products are the best solution for the customer project based on scope and budget. • In conjunction with the Regional Sales Director, assist with high-level account administration for customer and reseller requests. The Inside Sales Representative may assist in negotiating contracts with customers on terms and discounts when appropriate. • Assist the Regional Sales Director with high-level decision-making to facilitate direct sales to large customers and/or resellers. • Coordinate sales-related activities with all members of the sales, marketing, operations, and product support teams. • Meet with key customers and decision makers every quarter to develop and maintain professional relationships. • Work DPC's Channel Management teams and channel partners to ensure customer satisfaction throughout the selling process. • Achieve or exceed assigned sales quotas and goals. • Complete required training and development objectives within the assigned time frame, stay up-to-date with new features and product launches. • Have a basic understanding of DPC’s products and services, and is current on industry trends and practices in the datacenter marketplace. • Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management for resolution. • Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas. • Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in the decision-making process; make timely decisions. • Perform other duties as assigned Annual Salary Range - $70,000 - $75,000 OTE Qualifications: Education: Bachelor’s degree from a four-year College or University with an emphasis in Business, or related field; or equivalent combination of education and experience. Experience: A minimum of 3 years of support sales or inside sales experience in the information technology industry, data center industry experience preferred. Skills/Knowledge/Abilities: • Project management skills, including planning, organizing, and coordinating tasks. • Computer proficient with knowledge of Hirevector Office products (Word/Excel/Outlook/PowerPoint), experience with Salesforce.com preferred. • Effective oral and written communication skills with the ability to provide information across multiple groups in the Company, including Finance, Engineering, Marketing, and Sales. • Strong organizational and planning skills and the ability to work independently. • Position will require limited travel; ideal candidate must be able to travel up to 4-6 times a year. DESIRED COMPETENCIES • Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. • Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. • Managing Customer Focus - Promotes customer focus; establishes customer service standards; provide
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