Company: Globe Life
Job description: At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.Role Overview:Could you be our next QAC Representative? Globe Life is looking for a QAC Representative to join the team!In this role, you will be responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.This is a remote / work from home position.What You Will Do:
- Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed.
- Ability to handle inbound/outbound calls to potential customers – verify and document required information to finalize applications for underwriting assessment.
- Accurately document the information.
- Properly document non-contact attempts within the Quality Assurance Database.
- Be able to properly explain the application process to potential customers.
- Accurately and thoroughly complete additional paperwork when needed.
- Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database.
- Transfer calls to appropriate department as needed.
- Successfully meet the minimum expectation for departmental key performance indicators (KPIs).
- Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.
- Minimum typing requirement of 35 wpm
- Excellent oral and written communication
- Superior customer service skills required – friendly, efficient, good listener
- Proficient use of the computer and keyboard functions
- Microsoft Office systems (including but not limited to Outlook, Teams, and Word)
- Ability to multi-task and work within a highly structured schedule
- Excellent organization and time management skills
- Must be detail-oriented
- Reliable and predictable attendance of your assigned shift
- Ability to work full time and/or part time based on the position specifications
- Bilingual English and/or Spanish Preferred
- Knowledge of medical terminology and spelling a plus
- Have a desire to learn and grow within the Company
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Expected salary: $14 - 18 per hour
Location: McKinney, TX
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