Intelligence Analyst – Falcon Recon

Job Description: • Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships • Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers • Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers • Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise • Deliver regular written and verbal updates on relevant findings to customers, aligning with their preferred cadence • Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for • Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team Requirements: • 3+ Years experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections • Excellent written, verbal communication skills in English • Working knowledge of cyber threat intelligence terminology, key concepts, dark & deep web ecosystems to include actors, forums, and leak sites • Adaptability and willingness to learn new technologies • Customer service attitude and willingness to help and problem-solve with customers • High degree of emotional intelligence and professional presence • Ability to operate independently and with little direction • Demonstrated ability to document technical process and convey business terms in clear language • Ability to present and explain technology to people with less technical knowledge • Attention to detail • Must be able to successfully manage time and deliverables for rapid service engagement customers • Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security Benefits: • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe Apply tot his job Apply To this Job