Responsibilities
Under the supervision of the Director, Enterprise Applications, the IT Applications Specialist III – HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates.
Essential Functions and Work Responsibilities
Functional Category: Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities
Estimated Percent of time Spent – 100%
General Requirements for Application Support Position
• Installs applications in the development and system test environments for Development and UAT testing.
• Performs system administration by writing utilities and monitoring information technology services.
• Provides technical support and maintenance of installed applications software. Tier II and Enterprise level
• Assists with implementation, configuration and testing of new product versions with end users.
• Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.
• Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.
• Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
• Conducts orientation to new users regarding applications of software.
• Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.
• Assists in the execution of large and small IT projects.
• Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.