Fluidstack is a company that builds compute, data centers, and power for artificial superintelligence. As an IT Engineer, you will provide hands-on IT support, manage device fleets, and contribute to IT initiatives while ensuring clear communication with stakeholders.
Responsibilities
- Provide reliable, hands-on IT support for our in office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service
- Support Fluidstack’s MDM fleet comprising macOS, iOS, and Windows devices
- Provide in office support by troubleshooting basic network issues and our A/V systems
- Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls
- Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission)
- Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences
- Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates
- Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks
- Support onboarding and offboarding of Fluidstack employees and contractors
- Support the IT team by creating simple, reliable automations that reduce manual work and improve operational efficiency
Skills
- Practical experience administering Okta, including users, groups, and basic app integrations (OIE a plus)
- Strong knowledge of Google Workspace, with some exposure to Office 365
- Hands-on MDM experience with macOS and Windows, ideally with Iru (formerly Kandji)
- Ability to support macOS, iOS, and Windows devices
- Familiarity with Atlassian tools (Jira, Confluence) for documentation and project management
- Experience participating in procurement and asset management processes
- Clear, concise technical writing skills for documentation and knowledge base content
- Excellent communication and customer service abilities
- Basic understanding of security principles and best practices
- Experience with no‑code/low‑code automation tools (Okta Workflows, n8n, Zapier, Workato, Tray.io)
- Scripting familiarity with common languages (Bash, PowerShell, Python)
- Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP)
- Experience with AI tools, agents, MCPs, automations, and prompting. Fluidstack standardizes on Anthropic Claude and has OpenAI ChatGPT
- HRIS integration experience with systems like Deel, Rippling, BambooHR, or Workday
- Understanding of API integrations and webhooks, and how to use them effectively
Benefits
- Competitive total compensation package (salary + equity).
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
Company Overview
Fluidstack provides cloud infrastructure for AI with GPU clusters, orchestration, and monitoring for intensive workloads. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.fluidstack.io.Company H1B Sponsorship
Fluidstack has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2025, 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.