Reyes Beverage Group is a company focused on providing technical support to its employees. The IT Support Specialist is responsible for delivering both on-site and remote technical assistance, troubleshooting hardware and network issues, and managing end-user assets.
Responsibilities
- Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)
- Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment
- Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management
- Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
- Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
- Other projects or duties as assigned
Skills
- Associate's Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience
- Bachelor's Degree
Benefits
- Medical
- Dental
- Vision coverage
- Paid Time Off
- Retirement Benefits
- Complimentary Health Screenings
- Discretionary incentive program, subject to program rules
Company Overview
Reyes Beverage Group specializes in distributing beer and spirits. It was founded in 1976, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://reyesbeveragegroup.com.