**Job Description:**
About careerzynith
At careerzynith, we're dedicated to providing top-notch healthcare solutions to our customers. As a leading health insurance provider, we're committed to delivering exceptional service and support to our members. Our team of passionate professionals is driven by a shared vision of making a positive impact on people's lives. If you're passionate about customer service, healthcare, and making a difference, we'd love to hear from you!
Job Summary
We're seeking a highly skilled and customer-focused Customer Advocate I to join our team at careerzynith. As a Customer Advocate I, you'll play a vital role in supporting our individual customers (under 65 and over 65) by providing comprehensive enrollment, membership, benefits, and claims information. You'll be the face of careerzynith, delivering exceptional service and support to our customers while maintaining a thorough knowledge of our products and services.
Responsibilities
As a Customer Advocate I, your key responsibilities will include:
- Answering high-volume calls from members, providers, agents, and billing services, ensuring timely, accurate, and courteous responses to inquiries and questions.
- Creating a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
- Complying with retail dress and appearance standards while working retail hours as described by management.
- Consulting with prospects on individual product options and determining appropriate coverage options based on coverage needs and financial status.
- Assisting customers with completing applications necessary to apply for coverage and promoting all products sold by careerzynith.
- Establishing premium payment arrangements for members and accepting and processing premium payments.
- Performing other duties as requested.
- Providing comprehensive enrollment, membership, benefits, and claims information for both group and individual products (depending on marketing area).
- Staying informed of all changes in benefits, regulations, and guidelines.
- Providing support to retail sales representatives.
Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent.
- An Arkansas Health and Life Insurance License (preferred) or the ability to obtain one within three months after coursework is assigned.
- Exchange producer license (preferred).
- CMS certification for senior products (preferred).
- Minimum three years' experience in customer service or sales administration, preferably in the insurance industry, health insurance agency, or provider's office.
Essential Skills & Abilities
To excel in this role, you'll need:
- Excellent customer service skills.
- Problem-solving skills.
- Oral and written communication skills.
- Interpersonal communication skills.
- Professional judgment.
- Highly organized.
- Proficiency using Microsoft Word and Excel.
- Ability to work independently or with a team.
Work Environment and Company Culture
As a Customer Advocate I at careerzynith, you'll be working in a fast-paced, dynamic environment where no two days are the same. You'll be part of a collaborative team that's passionate about delivering exceptional service and support to our customers. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Medical, dental, and vision insurance.
- 401(k) matching.
- Paid time off.
- Comprehensive training and development opportunities.
- A dynamic and supportive work environment.
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer:
- Comprehensive training and development opportunities.
- Mentorship programs.
- Opportunities for advancement and career growth.
- A dynamic and supportive work environment.
How to Apply
If you're passionate about customer service, healthcare, and making a difference, we'd love to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment where everyone can thrive.
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
2.2 General Office Worker, Semi-Active, Local Travel - someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within the metropolitan area by vehicle as essential functions of the job.