**Job Description:**
Join the blithequark Team: Revolutionizing Customer Service in the Medical Marijuana Industry
At blithequark, we believe that customer service is the new marketing, and it's what sets us apart from the rest. As a leading provider of medical marijuana products in Florida, we're committed to delivering exceptional experiences for our patients. We're seeking highly motivated and compassionate individuals to join our Customer Service team as Customer Care Representatives.
About blithequark
blithequark is a rapidly growing company that's dedicated to changing and improving lives through the benefits of cannabinoids. Our mission is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. We're united by our vision, mission, and values, which guide everything we do.
Our Culture
Our team is focused on delivering a great, personalized experience for our patients. We provide an alternative to the cold, clinical medical experience and strive to create a family-like atmosphere that's non-existent with other companies. We're passionate about helping others and are committed to building and maintaining relationships with current patients, prospective patients, industry professionals, and the medical marijuana community.
Key Responsibilities
As a Customer Care Representative at blithequark, you'll be responsible for:
- Providing superb, personalized customer service to all current patients, prospective patients, industry professionals, and the medical marijuana community
- Navigating multiple software and communication platforms to provide support
- Demonstrating professional telephone and chat etiquette
- Coordinating with other departments as needed
- Placing delivery orders on behalf of qualified Florida medical patients
- Assisting patients with existing delivery orders, including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order
- Adhering to all state-mandated policies, including HIPAA compliance
- Maintaining a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for personnel
Skills and Qualifications
To succeed in this role, you'll need:
- Ability to offer impartial service and support for all patient interactions
- Ability to adapt to changes in policy and procedure both at a company and industry level
- An eye for attention to detail and effective documentation
- Organization and initiative, good communication skills, critical thinking, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes
- Ability to work weekends and holidays as scheduled
- At least six months of experience working in cannabis retail or customer service
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be able to speak and hear. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms and ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries, and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
Compensation and Benefits
Starting pay is dependent on experience with a minimum of $16/hr. The blithequark offers yearly (or performance-based) evaluations per the company's discretion. All full-time employees automatically qualify for benefits, PTO, and Paid Holidays after their probationary period, which is 30 days. Starting wages are determined by several factors, including experience.
We offer a comprehensive benefits package through United Healthcare, including health, dental, vision, and short-term disability at low and competitive costs. You're not required to opt-in to all benefits – you may choose which work best for you!
We also offer generous paid time off and paid holidays.
Requirements
To be eligible for this position, you must meet the following requirements:
- 21 years of age or older
- Can actively pass a level two federal background check
- Obtained their high school diploma, GED, or equivalent
- Flexible availability (please provide requests or restrictions in the application accurately)
- Can lift 50lbs over their head, stand for long periods of time, sit, bend, kneel, squat, etc., as necessary to get the job done
Why Join blithequark?
At blithequark, we're passionate about helping others and committed to building and maintaining relationships with current patients, prospective patients, industry professionals, and the medical marijuana community. We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package. If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply to join our team!
Apply Now!
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
Apply Now
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