As a key member of the careerzynith team, we are seeking an experienced Order Processing and Data Entry Specialist to join our Customer Service Support department. In this part-time role, you will play a vital part in servicing spare parts sales order management, working with internal and external customers, and managing orders through delivery to customers. If you have a passion for delivering exceptional customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services to various industries. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the market. As a part of our team, you will have the opportunity to work with a dynamic and supportive environment that fosters creativity, collaboration, and continuous learning.
**Key Responsibilities**
As an Order Processing and Data Entry Specialist, you will be responsible for:
* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with careerzynith policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Skills, Knowledge, and Expertise**
To be successful in this role, you will need to possess the following skills, knowledge, and expertise:
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.
**Benefits**
As a valued member of the careerzynith team, you will enjoy a comprehensive benefits package, including:
* 401(k) plan with company matching
* Paid Time Off
* Sick Time
* A generous benefits package that pays 100% of medical, dental, and vision
* Short-Term Disability
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we are committed to the growth and development of our employees. As an Order Processing and Data Entry Specialist, you will have opportunities to:
* Develop your skills and expertise in order processing, data entry, and customer service.
* Work with a dynamic and supportive team that fosters creativity, collaboration, and continuous learning.
* Participate in training and development programs to enhance your knowledge and skills.
* Take on new challenges and responsibilities as you grow and develop in your role.
**Work Environment and Company Culture**
careerzynith is a fast-paced and dynamic work environment that values innovation, collaboration, and customer satisfaction. As an Order Processing and Data Entry Specialist, you will work in a supportive and inclusive team that is committed to delivering exceptional customer service. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create a work environment that is engaging, challenging, and rewarding.
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at [insert link]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination.