Unlock Your Potential and Make a Difference at Rinse, Inc. in Boston, MA! We're seeking a highly skilled and motivated Operations Associate to join our team, working in a hybrid model that combines remote work with time in our office. As a key member of our operations team, you'll play a vital role in ensuring our customers receive a top-notch experience and our nightly logistics run seamlessly. We offer a competitive salary and a comprehensive rewards package to recognize and reward your talent.
About the Role
As a Part-Time/Full-Time Operations Associate (Evenings), you will be responsible for:
- Conducting quality checks on customer orders to ensure they meet Rinse's high cleaning standards
- Physically moving and monitoring inventory between our cleaning partners, truck, and valet vehicles, while accurately tracking orders throughout the warehousing and delivery process
- Driving a Rinse-provided 16' box truck between our cleaning partners and load-out locations in the Greater Boston Area
- Collaborating with a small team to troubleshoot customer issues and logistics challenges
- Providing support to our Valets and managing evening dispatch from a remote dispatch location within our truck
- Serving as Rinse Boston's primary point of contact for daily metrics, issues, status updates, reports, or requests for resources
Ideal Candidate
To succeed in this role, you should:
- Embody our core values of "Taking Ownership," "Respect," "Honesty," and working to "Delight and Amaze Our Customers"
- Thrive in a fast-paced, constantly evolving environment with strong attention to detail
- Communicate effectively with teammates, think on your feet, and problem-solve multiple issues while maintaining attention to detail under pressure
- Have 2 years of relevant work experience or a High School Diploma or College Degree (College Degree Preferred)
- Be comfortable working on your feet for long durations, lifting loads averaging 30lbs (up to 50lbs), and driving or willing to learn to drive a Rinse-provided 16' box truck
- Be proficient in Google Docs and iOS devices
Work Schedule
We offer both part-time and full-time schedules:
- Full-Time: Consistent 30+ hour schedule, including regularly scheduled Friday, Saturday, and Sunday shifts (4:00pm - midnight)
- Part-Time: Minimum of 3 days per week, consistent 20-30 hour schedule, including regularly scheduled Friday, Saturday, and Sunday shifts (4:00pm - midnight)
Why You'll Love Working at Rinse
We offer:
- A high-caliber team and collaborative work environment that values honesty and open communication
- Opportunities to make an impact on our growing organization and develop your professional skills
- Competitive compensation and great benefits, including snacks and Rinse credit towards Wash and Fold/Dry cleaning
About Rinse
Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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