Launch Your Career with a Leading Airline | Competitive Salary: $27/hour | Remote Opportunity
We're seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Support Representative. As a key member of our customer support team, you will provide exceptional service to our customers, responding to their inquiries, and resolving their concerns in a professional and courteous manner. If you're passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
About the Role:
- Providing exceptional customer service to our clients via phone, email, or chat
- Responding to customer inquiries and resolving their concerns in a timely and professional manner
- Issuing, reissuing, and refunding traveler tickets
- Booking, ticketing, and confirming flight reservations
- Rebooking travelers on oversold flights and during irregular operations
- Performing passenger check-in and front seat assignment
- Working with gate readers/scanners and related duties
- Making boarding and departure gate announcements
- Conveying domestic/international flight documents
- Performing passenger service flight close-out procedures
- Accepting, checking, and labeling passengers' baggage
- Maintaining timeline of flight boarding process
- Processing and completing Visa transactions
- Assisting passengers with self-service kiosk check-in and baggage handling
- Providing quality customer care in a professional manner
What We Offer:
In return for your hard work and dedication, we offer a competitive salary of $27/hour, comprehensive benefits, and a dynamic work environment. Our benefits package includes:
- Medical, dental, prescription, and vision benefits
- 401(k) program with company contributions
- Health and wellness programs
- Employee Assistance Program
- Pet insurance and discounts on hotels, cars, cruises, and more
Requirements:
To be successful in this role, you will need:
- A Bachelor's degree
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
- Ability to work a variety of shifts, including evenings, weekends, and holidays
- Reliable transportation to and from work
- Authorization to work in the United States
Preferred Qualifications:
While not required, the following qualifications are preferred:
- Bilingual language skills
- Previous experience in customer service or a related field
- Knowledge of Sabre or other passenger management systems
- Experience working in a high-speed environment
How to Apply:
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to Apply Now
Join Our Team:
At American Airlines, we're committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We're proud to be an equal opportunity employer and welcome applications from all qualified candidates.
Apply Now