Uphold is a financial technology company that believes on-chain services are the future of finance. They are seeking a curious, customer-obsessed Junior Product Manager to own the strategy, execution, and roadmap for integrating crypto into daily financial life, focusing on improving customer experiences through innovative banking features.
Responsibilities
- Own and evolve the product roadmap from core bank-like features: new types of accounts, credit and debit cards, and account management
- Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback and translate those insights into product decisions
- Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience
- Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected
- Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision
- Write clear, concise product requirements and user stories that keep the customer at the center
- Monitor product performance metrics and synthesize findings into actionable next steps
- Stay close to the competitive neo banking landscape and bring fresh thinking to the team
Skills
- 1–3 years of experience in product management, customer success, operations, customer service, or a related role
- A genuine obsession with customer experience — you think in journeys, not system flows
- The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could've changed it
- Exposure to fintech, banking, or payments either professionally or as a highly engaged user
- Experience working cross-functionally in a fast-paced environment
- Comfort with ambiguity and a strong bias toward action
- Exceptional written and verbal communication skills in English
- Familiarity with product tools such as Jira, Notion, and Figma
- Interest or hands-on experience in crypto, Web3, or digital assets
- Experience at a neo bank, challenger bank, or consumer fintech product (even if not in a product management role)
- Demonstrated use of Generative AI tools in a professional or personal context
- A track record of advocating for the customer in a product or operations environment
Benefits
- Stock options
- Performance bonuses
- Comprehensive benefits on top of a competitive salary
- Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence
- Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group
- Development Opportunities: Access training and mentorship programs this is a genuine growth role and we invest in our people
- Hybrid Flexibility: 3 days in our New York City office, with flexibility on the remaining days
- Inclusive Environment: We value and respect diverse perspectives
- Annual bonus program based on individual, team, and company performance
- Generous PTO, healthcare, and employee assistance programs
- Engaging events and celebrations
- Well-stocked office kitchen with a foodie culture
Company Overview
Uphold’s technology enables individuals and businesses to invest, exchange, spend and transfer currencies, commodities, equities, and more. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://uphold.com/.Company H1B Sponsorship
Uphold has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.