About BigHand
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.
We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.
In Lebanon, we partner with Digitus Consultants who enable us secure top talent across Lebanon. Joining the BigHand team via Digitus will mean joining a values-driven business, we have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.
About the role
Join BigHand to lead the evolution of our cloud-native SaaS platforms, combining hands-on engineering with team leadership to deliver secure, scalable, and high-performing solutions on Azure. This is a high-impact role where you will shape platform strategy, drive reliability, and enable faster innovation across the business.
What you’ll do
As a Lead Platform Operations Engineer, you will combine hands-on engineering with leadership to drive the evolution, reliability, and security of our SaaS platforms.
You will:
Lead & Develop High-Performing Teams
Lead, mentor, and grow a team of Platform Operations engineers
Drive a culture of continuous learning, accountability, and DevOps best practice
Manage performance, capacity planning, and team development
Drive Cloud Platform Transformation
Lead the transition of on-prem systems to Azure (IaaS, PaaS)
Architect and evolve container-based platforms using Kubernetes and Docker
Define and maintain platform standards, patterns, and best practices
Own Platform Reliability, Security & Performance
Lead incident response, root cause analysis, and platform improvements
Implement robust monitoring, observability, and alerting strategies
Drive security improvements aligned to ISO27001, SOC2, and modern SDLC practices
Ensure strong governance across infrastructure, applications, and data
Deliver Scalable & Secure Platform Operations
Build and enhance Infrastructure as Code (Terraform, PowerShell)
Drive CI/CD maturity using Azure DevOps and integrated security tooling
Implement SRE principles, BCP/DR strategies, and resilience engineering
Eliminate manual processes through automation
Partner Across the Business
Collaborate closely with Product, Engineering, Architecture, and Customer teams
Influence platform strategy balancing speed, cost, risk, and compliance
Support customer onboarding and improve deployment processes
Manage vendor relationships and identify optimisation opportunities
Continuous Improvement & Innovation
Track and prioritise technical debt
Optimise cloud cost and capacity
Bring emerging cloud, security, and AI knowledge into the organisation
Champion DevOps and modern engineering practices across teams
What we’re looking for
You are a technically strong, hands-on leader with a passion for building scalable cloud platforms and developing high-performing teams.
Technical Expertise
Deep experience with Microsoft Azure (Compute, Networking, Security, Data)
Strong hands-on experience with Kubernetes, Docker, and container orchestration
Expertise in Infrastructure as Code (Terraform) and scripting (PowerShell, Bash, SQL, KQL)
Proven delivery of CI/CD pipelines (Azure DevOps YAML essential)
Experience implementing security tooling (SAST, DAST, container scanning, WAF)
Strong knowledge of cloud security, encryption, TLS/SSL, certificates, and access control
Experience with observability, monitoring, and alerting tools
Security & Compliance
Practical experience implementing ISO27001 and SOC2 controls
Knowledge of OWASP methodologies and secure development lifecycle practices
Experience with vulnerability management, PAM, secrets management, and secure access
Platform & Operations Excellence
Experience running and scaling highly available SaaS platforms
Strong understanding of SRE, incident management, and operational best practices
Experience implementing BCP/DR solutions across cloud and on-prem
Leadership & Delivery
Proven leadership experience managing technical teams (5+ years)
Ability to lead multiple complex initiatives end-to-end
Strong stakeholder management and communication skills
Ability to balance business priorities with engineering excellence
Mindset & Approach
Curious, growth-oriented, and continuously learning
Analytical problem-solver with strong attention to detail
Comfortable challenging the status quo while driving pragmatic change
Collaborative, positive, and team-focused
What we offer (via Digitus)
15 days holiday per year + 3 extra BigHand days off between Christmas & New Year every year
Various wellbeing benefits including medical insurance, wellbeing leave, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
Opportunities to give back with company volunteer events and individual volunteer days
Family benefits including enhanced maternity leave, paternity leave and marriage leave
Career growth opportunities and study leave options
Remote-working arrangement
Growing business with a global presence, growing Lebanon team and a brand new Beirut office (for those who would prefer hybrid-working)!
OurDEI Commitment
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our ers are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.
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