Level 2 IT Technician

Level 2 IT Technician Why Digacore? We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with: • Real career growth • Autonomy to own projects and make decisions • A collaborative culture (we back each other up — no egos) • Paid certs, strong leadership support, and a team that genuinely enjoys building together About the Role: As a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving—you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility. What You’ll Do: • Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments • Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments • Manage user access, permissions, group policies and Intune policies • Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages) • Assist with firewall configurations and network security changes (port forwarding, ACLs) • Handle file server and SharePoint permissions and access issues • Troubleshoot DNS-related issues and maintain DNS records • Monitor systems, investigate alerts, and ensure stability and performance • Maintain clear and accurate documentation in ConnectWise and IT Glue • Communicate directly with end users and clients, keeping issues moving and expectations clear • Collaborate with internal teams to identify recurring issues and improve client environments Job Qualifications: • 3–5 years of hands-on IT support experience (MSP experience strongly preferred) • Strong troubleshooting skills across Windows, Microsoft 365, and server environments • Solid experience with Active Directory, DNS, and user/access management • Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN) • Experience with RMM and PSA tools (ConnectWise is a plus) • Ability to manage and prioritize multiple issues in a fast-paced environment • Strong communication skills and a client-focused mindset • Comfortable taking ownership and working through complex problems independently • Experience with Intune or MDM tools, a plus • Exposure to firewall configuration and network security, a plus • Bachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus Perks & Benefits: • Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%) • Generous PTO + Mental Health Days • 401(k) with company match • HSA & FSA options • Paid training & certification assistance • $500 sign-on bonus • Quarterly team events and career coaching • Equal opportunity employer — veterans encouraged to apply We are an Equal Opportunity Employer!