We are looking for a highly organized Logistics & Operations Coordinator for a long-term role helping manage deliveries, customer communication, and day-to-day logistics.
A big part of this role is calling customers and coordinating deliveries during Mountain Time business hours, so strong spoken English and clear communication are essential.
We are building a simple internal system for tracking inventory, sold units, deliveries, scheduling, and follow-up. We now need the right person to run that system consistently, stay on top of moving parts, and make sure nothing falls through the cracks.
Responsibilities:
Call customers to coordinate delivery timing
Follow up with customers by phone, text, and email
Coordinate with delivery companies and installers
Schedule, track, and update deliveries
Keep records updated and organized in our system
Monitor pending, scheduled, completed, rescheduled, and missed deliveries
Handle reschedules, exceptions, and communication issues
Escalate problems quickly when needed
Help keep the entire logistics process smooth and professional
You are a good fit if you:
Speak and write excellent English
Are comfortable making outbound phone calls
Can work during Mountain Time business hours
Are highly organized and detail-oriented
Are reliable and consistent
Are strong at follow-up
Stay calm when dealing with moving parts and last-minute changes
Can keep systems clean and updated without being micromanaged
Nice to have:
Experience in logistics, dispatch, scheduling, operations, or customer coordination
Experience working with delivery companies or service businesses
Experience with Airtable, CRMs, or similar systems
Important:
This is not just a data entry role. We need someone who can take ownership of the coordination side, communicate clearly, stay on top of details, and keep operations moving.
When applying, please include:
A short summary of your experience in logistics, scheduling, operations, or customer coordination
Your experience making customer and vendor phone calls
Your availability during Mountain Time
The systems/tools you have used before
A short voice note or Loom video introducing yourself so we can assess spoken English and phone presence
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