About the position
System Administrator I supports Private Medical’s identity systems, SaaS platforms, and endpoint workflows. This role resolves Tier 2 escalations, manages SSO/SAML reviews, administers Google Workspace and JumpCloud, and assists with IT projects across multiple regions.
Responsibilities
• Administer user accounts, groups, and policies in Google Workspace and JumpCloud.
• Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
• Review and test SAML/SSO integrations for new applications.
• Support JAMF Pro workflows including device profiles and app deployment.
• Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
• Escalate complex system issues to Systems Administrator II.
• Collect requirements for new tools or workflows and support project planning.
• Provide on‑site support 2–3 days per week within the assigned region.
• Travel as needed for hardware rollouts and network upgrades.
• Maintain system and workflow documentation in Confluence.
• Draft end‑user communications for updates and new releases.
Requirements
• Hands-on JAMF Pro + macOS administration (not Windows-focused IT)
• Experience configuring SSO/SAML integrations
• Working knowledge of AWS and Python 3
• Based in NYC, NJ, CT as this will require hybrid onsite support at our NYC and CT offices
• 2–4 years in IT support or SaaS/system administration
• Experience with Google Workspace and identity platforms
• Knowledge of SSO/SAML and provisioning workflows
• Strong documentation and communication skills
• Ability to work on‑site and travel (to our NYC, Greenwich, and Miami offices) when required