The Operational Performance Lead plays a proactive and strategic role in driving performance across Hyatt’s Essentials & Full-Service Managed hotels in the Americas, leading special projects & training aimed at improving hotel performance, working collaboratively with other departments to drive successful outcomes.
Requirements
- Professional fluency in Spanish, including verbal and written communication
- 5+ years of experience in Full Service (department head or leadership committee)
- 2+ Years of Hyatt Managed hotel operations (Rooms/F&B) experience
- Experience using Hyatt’s operational tools (HySat, Colleague Advantage, Opera, Medallia Concierge, BOB/HyGeo, Citrix, HotSOS, Reserve, Tableau-based applications)
Benefits
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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