If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This is a newly created leadership role with an opportunity to help shape the future of the Assistant Underwriter function within Programs. The Manager will lead a team of 9-10 Assistant Underwriters who support Nationwide Program Managers in day-to-day underwriting support activities and operational execution in a unique delegated authority model that spans across multiple lines of business and products - Casualty, Property, Specialty, Professional and Workers Compensation.
This role is expected to provide direct people leadership, including coaching, performance management, workload oversight, and team development, while also driving consistency across the function. A key part of the position will be establishing and enhancing standards of work, identifying opportunities to improve processes, and partnering with leaders to create a more scalable and effective operating model for Assistant Underwriting support.
In addition to team leadership, this individual will take on project-based work focused on defining best practices, improving workflows, clarifying roles and responsibilities, and supporting operational excellence across the team. The ideal candidate will be comfortable leading through ambiguity, building structure in a new area, and balancing day-to-day team leadership with longer-term process and organizational improvement efforts.
Strong communication skills will be essential in this role, including the ability to provide clear direction to the team, build effective relationships with underwriting partners and leadership, and communicate changes, expectations, and process improvements in a thoughtful and consistent way.
This is an exciting opportunity for a leader who enjoys building, influencing, and creating clarity in a newly formed role.
Position can be office-based or remote.
Job Description Summary
Do you excel at managing people, projects and workflow? If you are leader who can handle multiple processes and work with a team to ensure customer satisfaction and achieve business goals, we want to hear from you!
The Insurance Services Manager leads a multi-function commercial and/or agribusiness division, including customer service and/or underwriting. The professional in this role is responsible for both the quality and quantity of risks underwritten and processed. You provide quality service and underwriting processes to agents and customers, while providing management and development, team building skills and training to associates.
You have opportunities to develop and execute strategies to promote customer satisfaction, control expenses, and learn and share industry and enterprise best practices. In addition, the Director/AVP will need your expertise to assist with planning, budgeting and reporting.
Job Description
Key Responsibilities:
• Leads all levels of service center associates; including direct supervision of services, direct sales and/or support. Oversees a multi-line or multi-product division in support of commercial lines and/or agribusiness projects. Oversees service levels to ensure a positive member experience.
• Manages the servicing, policy analysis and underwriting in accordance with established guidelines and processes, state/regional objectives. May have personal approval level for risks and write-offs.
• Supports target sales objectives, customer needs, and agent support and interaction.
• Responsible for strengthening relationships with agents and customers. Assists in providing service support to underwriting, sales, claims or other service center operations.
• Provides a high level of customer service to all customers. Handles the resolution of complex problems. Responds to issues from agents, policyholders, insurance department and other regulatory agencies.
• Ensures appropriate staffing levels. Evaluates call forecasts and interval staffing adequacy and makes staffing adjustments as necessary. Assists in planning for changes in staffing and makes recommendations to commence new training classes.
• Implements corporate initiatives and execution of state/region profitability programs.
• Monitors and ensures compliance with department and cente
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