Role Overview
As the HighLevel Certifications Team Manager, you will lead, structure, and scale our global user certification program. You will be responsible for managing a remote team of Certification Specialists, building scalable systems, and ensuring the integrity of certification exams.
What You Will Do
Direct, mentor, and scale a remote team of Certification Specialists, build and improve scalable systems, and oversee the end-to-end certification pipeline.
Why It Might Be a Fit
You will be a data-driven leader who is highly organized and metrics-focused, with strong leadership, coaching, and direct people-management skills. You will thrive on solving scheduling bottlenecks, auditing grading accuracy, and translating constant platform updates into revised testing criteria.
Requirements
- High School Diploma or equivalent
- 8 years of Experience
- 5+ years of professional experience in customer training, customer success, or running certification operations for technical products
- 2+ years of direct experience managing and mentoring a remote team
- 1+ years of hands-on experience using HighLevel
- Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites
Benefits
- Remote work
- Opportunity to work with a global community
- Competitive salary
- Equity (not specified)
- Healthcare (not specified)
- PTO (not specified)
- Retirement (not specified)
- Learning budget (not specified)
- Parental leave (not specified)
- Wellness (not specified)
- Visa/relocation (not specified)
- Remote flexibility (not specified)
- Stipends (not specified)
- Bonus/commission (not specified)
- Paid holidays (not specified)
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