Manager, Executive and Office Operations

OUR  MISSION  We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU’LL DO You will build and run a cohesive executive support and office operations function that enables our leaders and teams to operate at their highest level. This is a player-coach role. You will set the standard for execution while creating systems and structures that scale. Executive Support Leadership Define standards for executive support across calendaring, travel, communication, and prioritization Build scalable systems and ways of working that improve consistency and reduce friction Design coverage models and hire and onboard EAs as the organization grows Manage, coach and develop the EA team and maintain a high bar for performance Provide direct executive support across senior leaders as needed while setting the standard for quality, judgment, and approach across the team Office & Workplace Operations Build and manage office operations, including the Nashville office, NYC office and future locations Establish scalable processes for workplace experience, internal events, and day-to-day operations Partner cross-functionally (People, IT, Finance) to ensure smooth, efficient operations Organizational Leverage Improve how executive support and office operations integrate with broader company workflows Build systems that increase efficiency, alignment, and focus across leadership and teams WHAT SUCCESS LOOKS LIKE (FIRST 6–12 MONTHS) Clear standards for executive support are defined and consistently adopted A consistent, high-quality standard of executive support is established across the EA team Office operations run smoothly with strong employee experience Executives operate with greater focus and leverage Gaps in support and operations are addressed through hiring and systems WHAT YOU BRING 6–10+ years of experience in executive support in fast-paced, high-performance environments 2 + years of people management experience Deep experience supporting senior or C-level leaders and managing complex priorities Experience building or scaling systems, processes, or teams Strong judgment and ability to operate in high-stakes, ambiguous situations Experience leading or developing others, formally or informally Experience in high-growth or scaling organizations is strongly preferred. This role is best suited for someone who has been a high-performing EA and is motivated to build and scale a team and function. WHAT LEADS TO SUCCESS Act with our members in mind. Thyme Care’s mission resonates deeply with you, and you consistently center your work around improving the member experience and supporting those we serve. Balance player and coach. You operate at a high level while leading and developing others Drive outcomes. You focus on improving executive effectiveness and team performance. Communicate clearly and prioritize effectively. You align stakeholders, set clear expectations, and make thoughtful tradeoffs to keep work focused on what matters most. Comfortable with ambiguity. You adapt quickly in evolving environments OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $119,000 - $140,000. The salary range could be lower or higher than this if the role is hired at another level.  We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.