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Role Description
The Service Delivery team will be a new team in Financial Operations that will be set up by the Service Delivery Manager. The initial goal for the Service Delivery Manager is to develop a successful customer service operation for finance and then oversee the delivery of Financial Operations services by receiving feedback, inquiries and requests from stakeholders, coordinating with various Financial Operations teams for resolutions and executing an enterprise solutions-based and customer-centric approach to addressing process improvement areas.
- Be the primary contact for inquiries to the financial operations team for both internal and external customers.
- Develop a successful customer service operation for finance and oversee the delivery of Financial Operations services.
- Work with the Financial Operations Director and managers to identify service delivery scope, approach and plan.
- Develop the plan that will ensure a seamless transition of work from within Financial Operations.
- Lead the implementation of a standard ticketing management system across the company’s financial accounting processes.
- Create a plan to communicate the service delivery model and strategy.
- Execute the plans and demonstrate a high level of service and ownership of the customer service function in Financial Operations.
- Champion a standard and transparent approach to issues management and customer engagement in Financial Operations.
- Exhibit strong customer-centric mindset, manage conflict, and influence behavior based on Boyd values.
- Execute projects as assigned by the Financial Operations Director.
Qualifications
- Completion of a professional accounting designation or equivalent post-secondary education and/or experience.
- 4+ years leadership and service-minded experience with accounting knowledge.
- Proven ability to build and lead a high performing team and support cultural transformation in an organization.
- Project management experience is an asset.
- Workday experience is an asset.
Requirements
- Excellent verbal and written business communication skills.
- Strong reporting, presentation and analytical skills.
- High level proficiency with Excel including complicated Excel formulas and pivot tables.
- Hands-on team player; builds relationships with team members throughout the company.
- Proven problem-solving skills.
- Customer service oriented.
- Thrives on working in a fast-paced environment.
- Ability to easily learn new software.
Benefits
- Expected Pay Range: 71,300.00 - 95,000.00 - 118,800.00 CAD Annual.
- Compensation is commensurate with skill, education and experience.
- This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
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