Join a Global Community Making a Tangible Difference
At American Express, we're not just a company; we're a community of innovators, thinkers, and doers dedicated to providing the world's best customer experience. As part of our Global Commercial Services (GCS) U.S. Large Enterprises Client Group, we're seeking a highly skilled and experienced Manager - Strategic Account Development to lead our efforts in deepening strategic account relationships and driving growth in corporate payments spend across our portfolio of approximately 10 clients in the Mid-Atlantic United States.
About American Express and Our Culture
When you join Team Amex, you become part of a diverse and global community of colleagues who are passionate about making a difference. We're committed to backing our customers, communities, and each other, fostering an environment where everyone can grow, learn, and succeed. Our company values and powerful backing promise are at the heart of everything we do, ensuring that we provide exceptional service and support to our clients and colleagues alike.
At American Express, you'll have the opportunity to create a career journey that's unique and meaningful to you. We offer a range of benefits, programs, and flexibility that support your personal and professional growth, recognizing your contributions, leadership, and impact along the way. Our commitment to diversity, equity, and inclusion ensures that everyone feels seen, heard, and valued, making us a great place to work.
Key Responsibilities
- Serve as a payments expert, providing proactive expertise on policies, benchmarking, and recommendations to optimize client programs, reduce costs, and drive efficiencies.
- Identify and capitalize on portfolio growth opportunities, collaborating with internal resources to achieve spend expansion and growth targets.
- Lead the development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee the implementation of solutions.
- Engage, develop, and influence key stakeholders across multiple levels within client organizations to demonstrate American Express' differentiated value and achieve profitability objectives.
- Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders effectively.
- Develop and maintain relationships with decision-makers within client organizations to influence program management and drive growth.
Qualifications and Skills
Essential Qualifications:
- A minimum of 5 years of prior strategic relationship management and/or sales experience, preferably in the financial services or payments industry.
- A proven track record of driving results and winning in a fast-paced, competitive environment.
- Experience in managing complex and challenging clients, with a strong ability to navigate cross-functional teams and stakeholders.
- Excellent relationship management skills, with the ability to establish and maintain relationships at C-levels and within cross-functional areas of Fortune 500 companies.
- An entrepreneurial approach to portfolio management, with the ability to identify opportunities and manage through the sales process effectively.
- Innovative and collaborative problem-solving skills, with the ability to overcome barriers impacting client value or growth.
- Effective oral and written communication skills, with the ability to influence internal and external partners.
- The ability to work in a virtual environment and manage multiple priorities and deadlines.
- Residence in the Mid-Atlantic US is required.
Preferred Qualifications:
- Experience in the payments or financial services industry, with a deep understanding of commercial payments and corporate cards.
- A proven track record of driving growth and expansion in a strategic account management role.
- Experience with managing large, complex client relationships and navigating multiple stakeholders.
What We Offer
At American Express, we offer a comprehensive benefits package that supports your holistic well-being, including:
- Competitive base salaries
- Bonus incentives
- A 6% Company Match on our retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Career Growth and Development
At American Express, we're committed to helping you grow and develop your skills and expertise. As a Manager - Strategic Account Development, you'll have the opportunity to work on complex and challenging projects, develop your leadership skills, and drive growth and expansion in our strategic accounts. Our comprehensive training and development programs will support you in your career journey, ensuring that you have the skills and knowledge needed to succeed.
Our Commitment to Diversity, Equity, and Inclusion
American Express is an equal opportunity employer, committed to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We believe in fostering a culture of inclusion and respect, where everyone feels valued and supported.
Join Us
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Manager - Strategic Account Development at American Express, you'll be part of a dynamic and global team, driving growth and innovation in the payments industry. With our comprehensive benefits package, flexible working arrangements, and commitment to diversity, equity, and inclusion, we offer a unique and rewarding career experience.
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
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