Managing Director (Pallas Epos Group)

Job Description:

Managing Director (Pallas Epos Group)

Role Purpose

The Pallas Epos Group Managing Director is accountable for the end-to-end performance, restructuring, integration and optimisation of a portfolio of underperforming or strategically constrained software businesses.

The role is responsible for operating a consolidated group of brands characterised by low growth, aged technology platforms, and high embedded payments monetisation potential.

A core requirement of the role is the rapid and effective integration of newly acquired entities, including full operating model transition and leadership consolidation.

Scope of Responsibility

• Full P&L ownership across all brands within the Pallas Epos Group.

• Leadership of a consolidated operating structure across multiple acquired and legacy brands.

• Ownership of end-to-end acquisition integration lifecycle.

• Oversight of functional leaders:

  • Group Operations Director

  • Group Commercial Director

  • Group Technical Director

Key Accountabilities

1. Portfolio Performance & Profitability

• Deliver EBITA improvement across all group entities.

• Drive cost discipline and remove non-essential operating spend.

• Shift operating model towards high-margin, low-complexity service delivery.

• Manage brands under a “retention and profitability first” strategy.

2. Acquisition Integration (Critical)

• Lead end-to-end integration of all newly acquired entities into the Pallas Epos Group.

• Execute rapid transition from standalone business to centralised operating model.

• Remove or rationalise legacy leadership structures.

• Align all functions (sales, ops, support, finance, tech) to group standards.

• Deliver integrations within defined timeframes with minimal disruption to revenue.

• Capture early value post-acquisition:

  • Cost synergies

  • Payments rollout

  • Commercial restructuring

3. Payments Strategy Execution

• Maximise payment processing penetration through VMS across all brands.

• Identify and execute rapid migration opportunities to group payment solutions.

• Increase ARPU through payments-led monetisation.

• Ensure payments is embedded as a core commercial proposition.

4. Commercial & Customer Management

• Improve net revenue retention across low-growth and declining customer bases.

• Implement pricing optimisation and commercial guardrails.

• Rationalise product and customer segmentation.

• Arrest customer churn and extract maximum lifetime value.

5. Operating Model Transformation

• Remove duplicated senior leadership across acquired businesses.

• Transition all brands to a centralised leadership and functional model.

• Standardise operating processes across:

  • Customer support

  • Finance

  • Sales

  • Delivery

6. Technology & Product Strategy

• Operate legacy platforms under a “maintain, not invest” framework.

• Eliminate fragmented R&D activity across brands.

• Redirect all development budget into a single centralised R&D function.

• Support migration strategy to a unified platform developed using AI-enabled SDLC processes.

Key Success Metrics

• EBITA uplift across group portfolio.

• Payments penetration (% of revenue processed via VMS).

• Net revenue retention improvement.

• Reduction in operating cost base.

• Speed and effectiveness of acquisition integration.

• Time to leadership consolidation post-acquisition.

• Reduction in product/platform complexity.

Candidate Profile

• Proven experience integrating acquisitions into a centralised operating model.

• Strong track record in turnaround, restructuring or portfolio optimisation.

• Deep understanding of payments monetisation models.

• Experience operating legacy software businesses with constrained investment.

• Commercially driven, operationally rigorous.

Business Unit:

Pallas Ops

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

Career Site:

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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