InizioEngage has a long-standing partnership witha leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
A frontline specialist responsible for delivering virtual or telephonic support toidentifiedclientsengaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.
This is your opportunity to joinInizioEngage and represent a top biotechnology company!
WhyYou’llLove Working Here
We believe great people deserve great support—at work and beyond.That’swhy we offer a rewards experience designed to help you thrive personally, professionally, and financially:
Competitive pay that recognizes your experience,expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage;accruedpaid time off; 401(k) with company match; disability and life insurance; and paid maternity andpaternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference
We’realso proud to be recognized for creating an exceptional employee experience:
Best Place to Work in BioPharma — 2022, 2023, 2025
Certified Great Place to Work® — 2021, 2023, 2025, 2026
What will you be doing?
Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance withInizioEngage, Client and Federal guidelines and regulations
Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
Enroll participants in educational seminars
Provide patient support to patients enrolled in Patient Support Programs
Collect demographic data and disposition for product,sampleand literature fulfillment
Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
Accurately collect information required by individual programs and correctly capture in specific program databases
Exhibit effective communication and tele-management skills
Converse with callers in an empathetic manner andfacilitatethe callers in their ability to understand medical terminology, as needed
Display flexibility within department to maximizeutilization, including performing administrative and non-telecommunication duties as needed
Adhere to all company policies and Standard Operating Procedures
Possess effective organizational skills, including working on multiple projects simultaneously
Must safeguard patient privacy and confidentiality by following the guidelinesset forth inthe Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Update andsubmitresume upon requests for audits
What do you need for this position?
Current US healthcare professional license: RN
Excellent verbal, written and listening communication skills
Competency with a computer keyboard and mouse
Ability to join frequent meetings and calls without disruption or disconnecting
Competency with Call Center Telephone Technology
Pleasant telephone manner
Ability to work both independently and within a group setting
Results oriented, excellent organizational skills and ability to work cross-functionally
The base pay range for this position is $22.40/hr – $41.60/hr. The final compensation offered to a successful candidate will bedeterminedby factors such as experience, skills, internal equity, and business needs.
AboutInizioEngage
InizioEngage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments localexpertiseand diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more aboutInizioEngage, visit us at:https://inizio.com/
Equal Opportunity & Inclusion
InizioEngage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
InizioEngage is committed to providing reasonable accommodationsin accordance withapplicable law.
InizioEngagecomplies withapplicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Wherepermittedby applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.
Candidate Use of Artificial Intelligence in Interviews
As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance byInizioEngage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates maysubmitrequests for reasonable accommodationin accordance withapplicable law to theEngage Talent Acquisition team.
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