Christian Care Ministry is a healthcare sharing ministry for Christians, dedicated to connecting people to a Christ-centered community wellness experience. The Medical Records Associate will manage a large case load, communicate with healthcare providers, and assist members in obtaining required medical records and authorizations.
Responsibilities
- Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication
- Serve as primary point of contact with members in obtaining authorizations
- Work directly with providers to obtain refunds on inaccurately shared bills
- Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures
- Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes
- Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)
- Review reports to determine if cases need to be opened and worked by other internal team members
- Assess cases within queues, sending them to appropriate areas to work/review
- Keep leadership informed of high risk/high dollar cases
- Offer to pray with providers and members on every call
- Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Skills
- High school diploma/GED
- 1-2 years administrative and/or phone-based customer service experience
- Ability to quickly learn, pivot, and apply process changes as needed
- Ability to diagnose complex problems and issues providing multiple, viable solutions
- Ability to effectively communicate in verbal and written form
- Ability to read and interpret documents such as medical records, operating and maintenance instructions, and procedure manuals
- Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
- Ability to use the internet, including e-mail and search engines, word processing and keyboard skills of at least 35 words per minute
- Ability to use a database system including how to update fields and basic knowledge of Microsoft Office (Excel, Word, and Outlook)
- Possesses a strong sense of prioritization and can organize the day accordingly
- Self-motivated to complete tasks / meet objectives, often independently, and without getting distracted
- Operating effectively, even when things are not certain or the way forward is not clear
- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Making good and timely decisions that keep the organization moving forward
- Securing and deploying resources effectively and efficiently
- Consistently achieving results, even under tough circumstances
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
- Adapting approach and demeanor in real time to match the shifting demands of different situations
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- 1-2 years of Medical Office experience reading medical records and/or medical billing
- Experience in a healthcare payer or healthcare organization
Benefits
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
Company Overview
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