Job Description:
• Assisting Community Health Options Members by responding to phone, mail, and/or email inquiries accurately
• Resolving issues in a consistent manner through an efficient, empathetic, positive and customer-focused approach
• Facilitating comprehensive first call resolution for Members through exceptional customer service
• Providing navigational support for Community Health Options health insurance processes and online web systems
• Supporting health care providers, insurance agents and brokers using a customer-focused model
• Fostering and maintaining close working relationships with all clients and taking a proactive, problem-solving approach
Requirements:
• Strong commitment to high level customer service
• Previous experience working with health insurance or a health care environment is preferred
• One-year practical work experience in a call center or equivalent customer service environment
• High school diploma, general education degree or equivalent
• Able to analyze and interpret verbal and written instructions
• Ability to effectively present information in a clear and concise manner
• Ability to type quickly, efficiently, and accurately
• Ability to multi-task using multiple computer systems and screens with strong organizational and time management skills
• Ability to incorporate feedback to further professional development
• Must be able to work in a fast-paced environment and adapt to change
• Strong verbal and written communication skills
• Ability to work as part of a goal-oriented team
• Knowledge of Microsoft Office products
Benefits:
• $1,000 completion bonus
• Community Health Options provides the required equipment
• Weekends and major holidays off