At arenaflex, we're revolutionizing the way employers connect with top talent and build their future workforce. As a Mid-Market Customer Success Manager, you'll play a vital role in ensuring our mid-market employer partners achieve their hiring goals, drive adoption across recruiting teams, and make strategic decisions about early talent hiring. If you're passionate about building strong relationships, driving business growth, and making a meaningful impact, we want to hear from you.
**About arenaflex**
arenaflex is the career platform for Gen Z, with a community of over 17 million students, alumni, employers, and career educators. Our network is where career advice and discovery turn into first, second, and third jobs. With a presence in San Francisco, New York, London, and Berlin, we're committed to creating an inclusive culture built on respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
**Your Role**
As a Mid-Market Customer Success Manager, you'll be responsible for:
* **Owning the core relationship** with our mid-market employer partners, ensuring their needs are met and exceeded
* **Evolving the customer journey** for our mid-market employers, identifying opportunities to improve their experience and drive adoption
* **Helping scale internal processes** to support hundreds of premium employers, streamlining our operations to meet growing demand
* **Synthesizing the voice of the customer** from qualitative and quantitative feedback, driving future product enhancements and features that meet our employer partners' needs
**Your Experience**
To succeed in this role, you'll need:
* **2+ years of experience** in Consulting, Account Management, or Customer Success, managing a portfolio of 70+ customers
* **Experience with SaaS**, with a proven track record of driving customer adoption and value consultation with multiple senior stakeholders
* **Ability to translate business goals into outcomes**, building processes that align with customer needs and drive growth
* **High level of comfort** facilitating meetings and delivering product trainings with external customers
* **Collaborative spirit**, with a willingness to work closely with sales, marketing, product management, and data analytics teams
* **Technical aptitude**, with a strong understanding of our platform and ability to provide process improvement solutions to create team efficiencies
**What We Offer**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your health, happiness, and security. Our benefits include:
* **Equity and ownership** in a fast-growing company
* **16 Weeks of paid parental leave** for birth-giving parents and 10 weeks of paid parental leave for non-birth-giving parents
* **Comprehensive medical, dental, and vision policies**, including LGBTQ+ coverage
* **Mental Health Assistance**, Employee Assistance Programs, and counseling support
* **$500 home office stipend** to create a productive and comfortable workspace at home
* **Generous learning & development opportunities** and an annual $2,000 stipend to grow your skills and career
* **Financial coaching** through Origin to help you navigate your financial journey
* **Monthly internet stipend** and a brand-new MacBook to allow you to do your best work
* **Monthly commuter stipend** for office-based employees
* **Free lunch** provided twice a week across all offices
* **Referral bonus** to reward you when you bring great talent to arenaflex
**Compensation Range**
We offer a competitive salary range of $130,000 - $140,000, with an 80/20 split. You'll also have the opportunity to work a hybrid schedule from our SF or NY office, three times a week, with the option to travel up to 20% of the time.
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, offering a hybrid-work model that allows you to collaborate and connect with your team while also enjoying the flexibility of remote work. Our offices are vibrant and dynamic, with a focus on community and connection.
If you're ready to join a team that's shaping the future of work, apply now to become our next Mid-Market Customer Success Manager. We can't wait to hear from you!
**How to Apply**
To apply for this role, please visit our careers page at [arenaflex.com/careers](http://arenaflex.com/careers). We look forward to reviewing your application and learning more about your qualifications.
**Equal Employment Opportunity**
arenaflex is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs, or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please reach out to us at [arenaflex.com/contact](http://arenaflex.com/contact).
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