Annual gross salary range: Min. 17,130€ - Max. 20,243€ (depending on experience).
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Middle Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
Brief Role Description
As a Customer Support Employee II, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time. This role has significantly more experience and/or tasks/responsibilities than level I.
Possible Tasks within this Role
High school diploma or equivalent (mandatory)
Minimum 2 years of previous work experience in as Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
Native-level German or minimum C1 proficiency (mandatory)
Fluent in English (mandatory)
Availability to work in a shift-based schedule (mandatory)
Familiarity with the automotive industry (considered an advantage)
Experience using help desk software and remote support too
Solid understanding of CRM systems
Excellent communication and problem-solving skills
What we can offer:
Competitive Salary and Benefits
Opportunity for rapid growth in the company
Training according with your path career
Collaborative work environment
Multicultural teams
Proactive support
Ref. Level: B