**Join the arenaflex Team and Drive Beverage Quality, Revenue, and Profit for Our Customers**
Are you a results-driven professional with a passion for customer operations and a knack for driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced National Customer Operations Manager to join our Inspire Account Team in the United States. As a key member of our team, you will play a critical role in configuring and owning fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy.
**About arenaflex**
arenaflex is a leading global beverage company that has been refreshing the world for over 130 years. Our portfolio represents over 250 products, including some of the most popular brands in the world, such as arenaflex, Simply, fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and more. Our purpose is to refresh the world and make a difference, and we act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves.
**Job Summary**
The National Customer Operations Manager (NCOM) will be responsible for leading customer selling efforts of operational products and services, providing operational subject matter expertise to external customers and internal client groups, and leading short and long-term business operational planning for a portfolio of customers. The ideal candidate will have a strong background in customer management, operations, and project management, with experience working with data and financial acumen.
**Key Responsibilities**
* Lead customer selling efforts of operational products and services and customer stewardship
* Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
* Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
**Qualifications & Requirements**
* BS/BA (or equivalent) required
* MS/MA/MBA (or equivalent) preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general operations experience
* 2-4 years of project management experience
* Experience working with data, specifically manipulation and analysis
* Functional skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
+ Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
+ Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally.
+ Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
+ Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
**What We Can Do for You**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, fairlife, and Topo Chico
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day
* Skills:
+ Our purpose and growth culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves.
+ Our culture is one of the reasons our company continues to thrive after 130+ years. Visit to learn more about our behaviors and how you can bring them to life in your next role at arenaflex.
**Work Environment & Company Culture**
* arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
* When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
**Compensation, Perks, and Benefits**
* arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* We also offer a range of perks, including a comprehensive wellness program, on-site fitness classes, and access to our state-of-the-art fitness center.
**How to Apply**
If you are a motivated and results-driven professional with a passion for customer operations and a knack for driving business growth, we want to hear from you! Apply now by submitting your resume and a cover letter explaining why you are the ideal candidate for this role.
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