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Operations and Business Development Manager
🆔 Job ID: ALFDEE1
🏢 Industry: Courier and Delivery Services
🌎 Location: LATAM / South Africa
🕒 Job Status: Part Time (scale to Full Time)
⏰ Work Schedule: Monday to Friday, 10:00 AM to 2:00 PM (EST)
💰 Salary: $8 - $12 per hour
🚀 Target Start Date: ASAP
ROLE OVERVIEW
About the Client
The client is a premium concierge courier and delivery service based in South Florida. After a successful first year of refining our business model and building a proprietary internal tracking system, we are ready to scale.
About the Role
As our Operations and Business Development Manager, you will work directly with the founders to transition the company from a refined startup into a highly scalable logistics machine. You will own process development, create SOPs, implement operational systems, and provide strategic guidance. This is a long-term role with massive growth potential; we want someone who can eventually help recruit, train, and manage our future sales and operations teams.
Key Responsibilities
Operational Excellence & Systems Building
- SOP Creation: Document, refine, and build a comprehensive library of Standard Operating Procedures (SOPs) for the courier and concierge workflows.
- System Implementation: Evaluate and implement scalable operational systems, software, and tools to optimize the existing proprietary tracking system.
- Foundational Scaling: Ensure the business can seamlessly handle a high volume of orders without sacrificing the signature "First Class" quality.
Business Development & Strategy
- Strategic Planning: Partner with the founders to map out quarterly and annual business growth plans.
- Growth Readiness: Set up the operational infrastructure so the business is primed to absorb a high volume of new clients before heavy marketing spend begins.
- Future Leadership: Lay the groundwork to eventually assist with expanding, onboarding, and leading future sales and operations teams.
Qualifications & Skills
- Industry Experience: Proven background in Logistics, Courier/Delivery Services, or High-End Hospitality is strictly required.
- Bilingual Fluency: Fluent in English (written and spoken). Spanish fluency is highly preferred to better serve our South Florida market dynamics.
- Operational Expertise: Demonstrated success in process mapping, workflow automation, and creating SOPs from scratch.
- Strategic Mindset: High-level critical thinking and problem-solving skills. You don't just execute tasks; you actively suggest better ways to run the business.
- Autonomy: Ability to work independently with minimal supervision, taking complete ownership of your projects.
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